Creators can set two shipping prices for each physical item: one for solo purchases, and another for when the item ships as part of a larger order, called Price with others.
Shipping prices are calculated using the highest Shipping price in the order, plus the Price with others for each additional item.
To set your shipping prices, check your courier’s rates for each destination based on your item’s packaged size and weight. Learn how to calculate shipping prices.
Shipping profiles let creators set shipping rates once and apply them to as many shop items as they like.
In Shop settings, scroll to the Shipping profiles section and click Create a profile to add a shipping profile.
Tip
\nMany creators keep destinations simple by choosing continents rather than individual countries.
\nOnce all the information is added, click Create profile to finalize and save the shipping profile.
Creators can edit or delete any shipping profile they’ve already created.
Shipping profiles that have already been created can be edited and deleted from the Shipping profiles section.
To assign a product to a shipping profile, click Assign on that shipping profile.
In the pop-up box, creators search for the item, select its checkbox, and click Assign product to complete the process. This automatically adds the shipping rates and costs from the shipping profile to the assigned products.
Some couriers might need a phone number for delivery. When the phone number checkbox is ticked, supporters buying physical items must provide one at checkout. This setting is optional, so creators only need it if their courier asks for a phone number.
To turn this setting on, go to Shop settings and scroll to Additional settings. Ticking the checkbox saves the setting.
Got questions? We're here for you. Feel free to submit a request our way. 💌
","user_segment_ids":[]},{"id":39075030682269,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/39075030682269.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/39075030682269-Set-your-status","author_id":18562554067485,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360003089317,"created_at":"2026-09-11T14:12:51Z","updated_at":"2026-09-11T15:11:05Z","name":"Set your status","title":"Set your status","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-11T15:07:31Z","user_segment_id":null,"permission_group_id":815054,"content_tag_ids":["01M28G8D0ME7YCXP85TWSEF0MH","01M28G8K00PRQ31R2097FKEPS4","01M28G8RSPTQHX4PWCK759MET0"],"label_names":["status","set a status","on holiday","out sick","commissions open","status not showing","auto clear status","creator status","profile status","away message","out of office","super focused","clear status"],"body":"Your status lets supporters know what you're up to at a glance, whether you're open for commissions, taking a break, or heads down on something. Your status shows on your page, at checkout, and in your messages, so fans always know what to expect before they reach out.
From your Ko-fi page, tap Set a status next to your profile picture.
\nType your status, or choose from a quick option like Commissions open, On holiday, Super focused, or Out sick. Your status can be up to 40 characters, and you can change the emoji by tapping on it.
\nNote
\nSetting a status is optional, and you can change or remove it at any time from the same menu.
\nYour Ko-fi status appears in three places: on your Ko-fi page next to your name, at checkout when a supporter is completing a payment, and in your messages before a supporter sends you one.
Here's a few ways creators are using their status to keep supporters in the loop:
We're here if you need us. Feel free to send any questions our way. 💌
When creators earn on Ko-fi, some pay us a small service fee or a monthly subscription fee. Like any business, Ko-fi has to account for sales tax or VAT on its own income, and the amount of tax we owe on that fee depends on where you, our customer, are based.
To calculate this correctly, we need to know your country. For creators in the US and Canada, we also need your ZIP or postal code.
For clarity, your location has nothing to do with the payments you receive from your supporters, which always go directly to you. It also doesn't replace or affect your own tax responsibilities as a creator.
Note
\nYour supporters' payments are never held or processed by Ko-fi. They go straight to your own connected PayPal or Stripe account.
\n
Your location details are stored in your account settings. You can view or update them at any time.
Note
\nIf you're based in the US or Canada, you'll also be asked to enter your ZIP or postal code.
\n
Ko-fi collects your country (and ZIP or postal code for US and Canada-based creators) to calculate the tax Ko-fi owes on its own service and subscription fees. Here's how we handle it:
For full details on how Ko-fi handles your personal data, see our Privacy Policy.
We're here if you need us. Feel free to send any questions our way. 💌
Ko-fi makes it easy to accept payments by connecting your existing or new PayPal and Stripe accounts.
\nMost payment methods, including credit cards and digital wallets like Apple Pay and Google Pay and local payment options, are automatically shown to supporters once you connect.
\nNote
\nPayment methods shown depend on various factors, including your settings, the supporter’s location, currency, payment type, browser, and device.
\n\n
Adding PayPal to your Ko-fi automatically unlocks multiple ways for your supporters to pay. No extra setup required!
\nPayPal is trusted worldwide, making it simple for supporters to pay using their wallet balance, linked cards, or even Venmo (for U.S.-based supporters).
\nConnect your PayPal account now and start accepting payments today.
\n| Payment Method | \nSupporter Requirements | \n
|---|---|
\n
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| Most Major Cards | \n\n
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With PayPal on Ko-fi, supporters can pay using:
\nLearn more about PayPal’s payment methods here.
\nConnect your PayPal account here and start accepting payments today.
\nIf you have any questions contact us anytime, we’d love to hear from you! 💌
\n\n
Adding Stripe to your Ko-fi makes it easy for your supporters to pay their way. From credit and debit cards to wallet payments and local payment options, Stripe helps you give supporters a seamless way to support your creative work.
\nConnect your Stripe account now to get started in minutes.
\n| Payment Method | \nSupporter Requirements | \n
|---|---|
| | \n\n
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| Apple Pay | \n\n
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Stripe on Ko-fi offers a variety of payment options for your supporters, including:
\nConnect your Stripe account here to start accepting payments today.
\nTo learn more about Stripe payment methods, learn more here.
\nIf you have any questions contact us anytime, we’d love to hear from you! 💌
\n\n\n
You get paid directly and instantly into your own PayPal or Stripe account, no waiting for payouts! Supporters can pay you via PayPal, cards, Apple Pay, Google Pay, Venmo, Cash App, and local payment options. Learn more here.
\nYou’re ready to start receiving support as soon as you connect PayPal or Stripe. We automatically enable the most relevant payment methods for you based on your device, location and payment type.
\nIf your supporters aren’t seeing a specific payment method, check supporter requirements in the tables above. If you’re still having trouble, reach out and we’ll take a look.
\nTo make the most of Ko-fi, you need to activate your account. If things don’t go as planned, like a missing email, an expired link, or getting stuck halfway don’t worry. This guide will help you sort it out and get back on track in no time.
\n\n
Verification links expire after a while to keep your account secure. If your link isn’t valid, you might see this error:
\nIf this happens, here’s what to do:
\nYour account should now be activated. 🎉
\nIf you’re not sure how to access the activation page, check the next section below.
\nYour account should now be activated. 🎉
\nIf you’re not sure how to access the activation page, check the next section below.
\nNote
\nIf the previous code hasn’t been used, you might receive the same one.
\nIf the new link still doesn’t work, reach out to us, and we’ll help you get sorted.
\n\n
If you can’t find the activation page, no problem!
\nYour account should now be activated. 🎉
\nIf you’re still having trouble, reach out to us, and we’ll help you get sorted.
\nIf you’re not receiving verification emails, try these steps:
\n\n
If you’re still having trouble, we’re here to help. Send us a message, and we’ll get things sorted. 💌
","user_segment_ids":[]},{"id":20826193482397,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/20826193482397.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/20826193482397-Discounts-just-got-an-upgrade","author_id":380360128398,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":11,"upvote_count":7,"downvote_count":4,"section_id":11279210757789,"created_at":"2024-08-12T09:42:30Z","updated_at":"2026-09-29T14:22:09Z","name":"Discounts just got an upgrade","title":"Discounts just got an upgrade","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-29T14:22:09Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":[],"label_names":["alert_info"],"body":"See everything new, from sales to scheduled discounts.
","user_segment_ids":[]},{"id":11191462776477,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/11191462776477.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/11191462776477-Policies-FAQ","author_id":380360128398,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":7,"upvote_count":0,"downvote_count":7,"section_id":11164451228317,"created_at":"2023-05-26T14:51:58Z","updated_at":"2025-11-05T04:56:58Z","name":"Policies FAQ","title":"Policies FAQ","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-05T04:56:58Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":["01K995X4Y5MB21RSF6SXE6C26M"],"label_names":["supporters_policies","tos","terms of service","privacy policy"],"body":"Here you’ll find our policies, content guidelines, and everything we do to help keep everyone safe on Ko-fi.
\n\n
We're here if you need us. Feel free to send any questions our way. 💌
\n\n
If your account has been unpublished, check out our help article here for the next steps.
\nIf you’re wondering if something is or isn’t allowed on Ko-fi, first check out our Content Guidelines and guide on using the NSFW tag.
\nStill not sure? You can contact us here and submit your question as Page & Content > NSFW content query.
\nWe advise reading our Copyright Guidelines to familiarize yourself with what is and isn’t allowed on Ko-fi. If you still have questions about what’s allowed, reach out to us here.
\nIf you’ve come across a page on Ko-fi that may be breaking the rules, you can report the page by following this guide.
\nOur guide here will walk you through the process.
\nDetails on submitting a copyright counter-notice can be found here.
\nThanks for looking!
This article has been archived.
Please refer to our main supporter FAQ article here.
Supporters with accounts can access exclusive content, track their payments, and stay better connected to you and your work.
\nIf a supporter is having trouble with emails, unlocking content, or signing up with the wrong address, here’s a handy guide you can share or refer to when helping your supporter out.
\n\n
Supporters don't need an account to support you, but having one allows them to access supporter-only content and easily track their payments.
\nIf someone supports you as a guest, Ko-fi will send them a link to connect their payment to an account or create one after the payment is complete.
\nSupporters can sign up anytime here.
\nIf they’ve already supported you as a guest, they’ll find a link in their confirmation email to register and link their payment.
\nNeed help walking someone through it? Reach out to us here!
\nWhen a supporter creates an account, they’ll need to confirm their email. They’ll get an email from Ko-fi@ko-fi.com with a link and a code to activate their account.
\nIf they didn’t receive it, here’s what you can advise:
\nStill stuck? Point them to our support team. We are happy to help!
\nVerification links do expire after 72 hours. Here’s what they can try:
\nIf that doesn’t work, they can reach out for help.
\nMistakes happen! If a supporter used the wrong email, they should contact us here and include:
\nWe’ll help link the support to the right account.
\nYes! Even if someone has a creator account, they can still support others.
\nIf a creator wants to stop accepting payments and just be a supporter:
\nThey’ll stop receiving new payments but can still support other creators freely.
\nSupporter-only content is visible only to logged-in users with an account linked to a valid transaction.
\nIf someone’s having trouble:
\nOur troubleshooting guide can help too.
\nSupporters can log in using Google, X (Twitter), Facebook, or Twitch. If that’s not working, they can:
\nStill having issues? We’re here to help.
","user_segment_ids":[]},{"id":360020363857,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/360020363857.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/360020363857-Setting-up-Discord-rewards-with-Ko-fi","author_id":365798664074,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":34,"vote_count":98,"upvote_count":66,"downvote_count":32,"section_id":11164383150365,"created_at":"2021-05-19T13:17:02Z","updated_at":"2026-11-03T14:11:34Z","name":"Setting up Discord rewards with Ko-fi","title":"Setting up Discord rewards with Ko-fi","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-11-03T14:11:34Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":[],"label_names":["integrations","order_1"],"body":"Connect your Discord server to Ko-fi to grant your supporters and members exclusive roles and invites.
Note
\nTo set up Discord rewards, you'll need to be a Contributor. Learn more about contributor status here. If you're not already a Contributor, you'll be prompted to opt in when you add your Discord server or adjust your roles.
\n
Head over to your Discord Settings and hit \"Connect Discord Server\". Once you're logged in to Discord, choose the server you wish to link and click \"Continue\".
\nNext, grant Ko-fi the necessary permissions to Manage Roles and Create Invites. Simply keep these options selected and hit \"Authorize\".
\nNote
\nYou can disconnect Discord from Ko-fi anytime by clicking the \"Connected\" button. However, doing so will prevent Ko-fi bot from managing roles.
\n
You’ll need to make sure that Ko-fi bot is at the top of your Roles list (Server Settings > Roles). Keep Ko-fi bot at the top of the roles list to make sure your supporters get the roles they expect. It’s normal for Ko-fi bot to appear offline. Ko-fi bot can invite users to your server and assign roles while it is offline.
For further guidance on setting up roles in Discord, take a look at Discord’s own \"How do I set up Permissions?\" article.
You can easily assign Discord roles to your supporters, whether they're one-time or recurring supporters or members of one of your membership tiers.
To assign the role, head to your Discord settings.
Ko-fi bot will automatically remove roles from monthly supporters and members when their support stops. For one-time supporters, you’ll need to remove the role yourself in the Discord server.
In your Membership settings, you can attach Discord roles to any existing tier.
Additionally, when you create a new tier, you'll be prompted to add a Discord role.
After making a payment, supporters without a Ko-fi account will be prompted to create one and then link their Discord account. Once this is done, Ko-fi bot will automatically apply the roles they're entitled to.
If supporters already have a Ko-fi account, they simply need to connect their Discord account, and Ko-fi will handle the rest.
For those without a Discord account, they'll need to sign up for one on Discord's platform.
If your supporters have trouble, lead them to our guide here.
If your supporter is missing their role on Discord, here are a few troubleshooting steps to resolve the issue:
Check Discord connection: Ensure that your Discord server is connected in your Discord settings.
\nNote
\nYou can re-authorize Discord by clicking \"Connected\" to disconnect. Then reconnect and log in to Discord again if needed. Your roles are re-synced if you edit your roles, you get paid, or reconnect your Discord.
\nIf you've completed the checklist and you’re still having problems, please don't hesitate to raise a support ticket for further assistance. We're here to help!
We'd love you to join our vibrant community of Ko-fi creators on Discord.
🚀 Join Ko-fi’s Discord here and meet like-minded creators, grow your income together and much more!
We're here if you need us or if you have any suggestions. Feel free to send any questions our way or visit Discord support. 💌
Yes, the Discord roles will automatically be assigned to existing subscribers or members within 10 minutes. The supporter must have their Discord connected to Ko-fi in their Discord settings.
\nPlease note that one-off supporters who contributed before you set up Discord won't automatically receive Discord roles. They'll need to support you again to access them.
\nIt is normal for Ko-fi bot to appear offline. The bot can invite users to your server and assign roles while it is offline.
\nWhen you authorize the bot to join your server, it gains all the necessary permissions to perform its functions. Just ensure that you don’t alter any of its settings or permissions.
\n\nWhen a member's payment is overdue, it means the recurring charge has failed, and they will promptly lose their Discord role while remaining in your server. Once the payment succeeds, Ko-fi bot will reassign their role automatically.
\nFor further guidance, supporters can refer to our Supporter FAQ when a subscription goes overdue.
\n\n
Other bots might interfere with the Ko-fi bot if these other bots manage user permissions.
\nMake sure that Ko-fi bot has \"Create Invite\" and \"Manage Roles\" permissions.
\nYou might need a supporter’s username to confirm payments or help confirm roles.
\nTo find this, you can click on the supporter in My Supporters/Members tab and view their connected Discord.
\nor
\nKo-fi can live right on your phone's home screen 📱 while we develop the official app. Pinning Ko-fi makes it faster and easier for you to keep up with your page.
When you pin Ko-fi to your home screen, it means creating a shortcut to a website that looks just like an app!
\n\n
You've added Ko-fi to your home screen.
\n
And there you have it! Ko-fi is now just a tap away.
\n
\n
We're working hard on building the Ko-fi app for iOS and Android right now. Pinning Ko-fi should make it a bit easier for now.
\nTo provide a bit more info, the Ko-fi companion app will be designed for DMs and notifications, keeping you connected with your fans. For now, we've chosen not to include payment options to avoid app fees that could take up to 30% of your income.
\n\n
We're here if you need us. Feel free to send any questions our way. 💌
","user_segment_ids":[]},{"id":360011436137,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/360011436137.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/360011436137-How-to-use-Ko-fi-with-Twitch","author_id":115795999753,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":70,"vote_count":90,"upvote_count":80,"downvote_count":10,"section_id":360003475073,"created_at":"2020-07-29T15:48:27Z","updated_at":"2026-10-09T07:31:15Z","name":"How to use Ko-fi with Twitch","title":"How to use Ko-fi with Twitch","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-09-03T14:12:28Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":[],"label_names":["promoting","order_1"],"body":"\n
Keep more of your earnings by asking your Twitch viewers to support you on Ko-fi (just 0-5% service fees). There’s loads of cool ways to engage with your supporters during your streams. Let’s get started!
\nHead over to Stream Alerts and connect to Twitch. It only takes a few seconds and does so much to promote your Ko-fi on autopilot. By connecting you’ll be able to:
\n\n\n“I have Ko-fi alerts on and I have a random wheel that I spin when people donate. Fun things can happen and the supporter gets cool perks and prizes!”
\n\n
\n
Leafbear Studio Ashleigh Emilia Peter Webby
\n\n
Add your Ko-fi command or a call to action like ‘support me on Ko-fi’ to your stream titles. Update your Twitch bio to make your Ko-fi page easy to find, especially when you’re not online.
\nMake your streams more interactive by setting up Stream Alerts for new tips, memberships, or sales. This immediate acknowledgement can encourage more viewers to support you.
\nRead this guide to learn how to set up stream alerts.
\n\n\n“I’ve found having my Ko-fi link on screen is very helpful! A constant reminder to all where to support me. I also have one of the Ko-fi gifs next to it for extra eye grabbiness!”
\n\n
\n\n“The number one tip for anyone streaming - have fun! If you're not enjoying the experience the level of entertainment you're presenting to others will be severely diminished.”
\n\n
We can’t wait to see you earning more on Twitch with Ko-fi. If you need any help setting up alerts feel free to reach out to us. Happy streaming!
\n\n
Using other services not just Twitch? Check out some of our other guides.
\n\nYour cover image is the first thing visitors will see on your page. It’s a fantastic way to express your unique style or brand. Plus, pages with a cover image tend to get more support. 🎨
\n\n
Keep these in mind when creating your cover image:
\n\n
Once you have your perfect image ready:
\nNote
\nRemember, changing or removing your cover image is easy. Just click those three dots again and select \"Set cover image\".
\n\n
Your cover image will look great on both. It might get slightly cropped on the sides on mobile, but you don't need to resize it for different devices.
\n\n
\n\n\n
Try to keep your text away from the edges as images may be cropped on mobile views.
\n\nWe're here if you need us. Feel free to send any questions our way. 💌
\n\n
Right now, we only support static images. Stay tuned for updates on our Ko-fi blog or Twitter. Meanwhile, discover how to use GIFs in other ways on Ko-fi.
\nYour page loads here so that your visitors can get straight to your main content, showing what you offer straightaway.
\nKeep these in mind when creating your cover image:
\nHere's what you can do:
\nWe're here if you need us. Feel free to send any questions our way. 💌
\nLast updated 6th February 2024
Here at Ko-fi, we're committed to creator freedom. We want you to be able to produce the content you want and share it with your fans and supporters. At the same time we also must make sure Ko-fi remains a safe place for everyone. Please take a moment to read these guidelines which must be followed by everyone using Ko-fi.
Read the full terms and conditions of use here.
Without payment providers such as PayPal and Stripe, there can be no Ko-fi.
Ko-fi uses PayPal and Stripe for transactions. This means creators must stick to the rules set by PayPal and Stripe. If you're getting payments through Ko-fi for something not allowed by your payment provider, we might need to Unpublish your Ko-fi account (i.e. page) temporarily or, in more serious or repeated cases, permanently.
To be clear, creators can't use Ko-fi in ways that go against PayPal's acceptable use policy or Stripe's prohibited businesses terms. When you sign up for these services, you're agreeing to their terms individually.
2.1 These guidelines apply to all aspects of the Ko-fi service including but not limited to imagery, text, video, audio, services, physical items, and links located anywhere on Ko-fi including direct messages, galleries, profiles, posts, comments, commissions, shop, and any other location where content can be added to the service.
For the sale or offer of physical items, our Content Guidance on Physical Items article offers some further clarification - this information is additional; our main guidelines still apply.
Links to/from Ko-fi:
We reserve the right to enforce our guidelines even if the violating content/activity occurs on an external page, profile or site linked to Ko-fi. This applies to both links to your Ko-fi page from other pages/profiles/sites and links from your Ko-fi page to other pages/profiles/sites. With the exception of Ko-fi pages that link from Ko-fi to illegal content/activity, we are not obligated to enforce our guidelines in this capacity but reserve the right to take the appropriate action on our service at our discretion.
Review of External Activities:
If we have verifiable evidence of your external content/activity and it being specifically connected to how your Ko-fi page is used, and this content/activity is not allowed on Ko-fi or by your payment provider, we may take action as stated. Verifiable evidence consists of information and/or data (such as screenshots, links, reports or other forms of documentation) that is reliable, credible and capable of supporting us in making a decision. If we decide to take action, this may include the Ko-fi page being temporarily unpublished until it aligns with our rules. In cases of serious or repeat violations, we may permanently unpublish or ban your page. If the external content/activity is primarily illegal, hateful, sexually explicit, or is in another way in violation of our guidelines, we may also request the removal of such links, irrespective of whether there is a financial connection between that content/activity and your Ko-fi page.
Prohibited Content Transactions:
Ko-fi should not be used to arrange the sale, purchase or transfer of prohibited content via other channels, such as third-party messaging services.
Limitation of Responsibility:
Ko-fi is ultimately not responsible for offences, behaviours, or posting activities elsewhere on the internet. As stated, if we find that external content/activity in breach of our guidelines has a direct connection to how a Ko-fi page is being used, we reserve the right but are not obligated to take enforcement action on our service except in cases where Ko-fi pages have linked from Ko-fi to illegal content/activity.
Right to Take Action in Severe Cases:
Furthermore, in cases of severe offsite conduct unrelated to Ko-fi (i.e., without links to or from Ko-fi), we also reserve the right to unpublish a Ko-fi page if we have verifiable evidence. This includes but is not limited to involvement in activities like Child Sexual Exploitation and Abuse (CSEA); distribution or solicitation of Child Sexual Abuse Material (CSAM); terrorist plots, recruitment, or other forms of violent extremism.
Ko-fi pages and content must not be used in connection with any of the following:
\n Ko-fi reports CSEA/CSAM to the relevant authority/law enforcement
\n
\n We treat CSEA/CSAM very seriously. If we find evidence of such content/activity\n on or associated with a Ko-fi page, this will result in an account\n ban and escalation to the authorities. This includes purchasing,\n requesting, or otherwise enquiring about CSAM.\n
\n\n We will also ban and report related activities such as grooming minors;\n sexting minors; and impersonation of minors including the use of\n images/videos of them to solicit payments.\n
\n\n Due to the seriousness of this area, where we have determined a potential\n risk based on the indicators present, we reserve the right to ban\n an individual on account of suspected activity.\n
\n\n For fictional variants of CSAM (e.g. loli/shota illustrations, 3D\n renders, AI-generated content), as well as any content that whatsoever\n sexualises children, it is important to recognise that these, too,\n are illegal in some countries. While we prioritise reporting CSAM/CSEA\n content that affects real children, we will still ban Ko-fi accounts\n if we find that fictional variants are posted on, linked to/from,\n and/or are being sold via our service.\n
\n\n
\n As stated, Ko-fi believes in freedom of expression but also respects\n the dignity of all individuals. Our hate speech policy is designed\n to create a balance between these principles and ensure Ko-fi remains\n a service where everyone feels welcome.\n
\n\n What is hate speech?\n
\n\n We define hate speech as any form of communication or content that\n threatens, insults, or discriminates groups or individuals based\n on any of the following:\n
\n\n Areas of hate speech:
\n
\n Educational and awareness content
We\n allow content that raises awareness or educates about hate speech,\n provided it does not promote or condone such speech.\n
\n
\n We understand that everyone has their views on political and religious\n matters. However, we believe in maintaining a safe, respectful environment\n for all users. As such, we strictly prohibit political or religious\n radicalism and other extreme views, especially in the following scenarios:\n
\n\n
\n We recognise the dangers of harmful misinformation and prohibit it\n on or in connection with Ko-fi; this extends to any form of activity\n that seeks to promote or profit from this.\n
\n\n
\n All forms of sexual harassment are prohibited on Ko-fi, including:\n
\n\n
\n Content that glorifies, encourages, or instructs on suicide and self-harm,\n including eating disorders, is prohibited. This includes targeted\n body stigma content or targeted depressive content designed to influence\n someone toward these actions. We also prohibit the promotion of dangerous\n stunts or challenges that are intended to encourage imitation or\n mass participation where there is an element of self-harm and/or\n risk of death.\n
\n\n We do make allowances for Creators to responsibly explore and depict\n this subject matter and related themes in their fictional artwork.\n We also take into consideration mainstream images from movies and\n other creative contexts that do not fall foul of the above.\n
\n\n In the event of real, non-fictional content, if we have reason to\n believe that the content involves the individual who has uploaded\n it, we will proactively remove this content to protect other users\n and reach out to that person with resources that may be of help to\n them. In severe cases, we may have to temporarily unpublish the person’s\n Ko-fi page for safety reasons.\n
\n\n Assisting someone to take their life is an illegal act - See section\n 3.2.\n
\n\n
This includes:
\n\n Where there is sufficient evidence with regard to suspected fraudulent\n activity or there are signs of irregular financial activity, your\n page may be temporarily unpublished until we verify this with you.\n
\n\n
These include:
\n\n
\n Deliberate doxing i.e. sharing another person’s private details,\n such as their full name and address, contact info, private social\n media handle(s), and/or an aggregation of non-private information\n such as their name, photograph and city/town of residence, with the\n intention of harming their reputation and/or publicly exposing them\n is prohibited on Ko-fi.\n
\n\n Please respect everyone’s privacy, including that of Ko-fi staff.\n
\n\n
\n This refers to products or services that directly infringe or facilitate\n infringement upon the trademark, patent, copyright, trade secrets,\n or proprietary or privacy rights of any third party.
\n
\n Ko-fi may take action in clear-cut cases of widespread commercial\n copyright infringement, such as distributing pirated movies, selling\n unlicensed albums/books/audiobooks, or hosting large collections\n of translated media, even without a formal takedown request.
\n
\n In other cases, especially where the rights and originality are disputed,\n we rely on formal copyright notices from the original rights holder\n or their appointed representative before taking action. For details\n on how to submit a valid notice, and to understand more about Ko-fi's\n role in copyright matters, please head to our\n Copyright Guidelines.\n
\n
\n We have different approaches for different forms of spamming.\n
\n\n Commercial spamming i.e. using the Ko-fi service to boost\n the SEO ranking of a company or product unrelated to content\n creation and/or advertise on behalf of a client. For example,\n linking to or directly promoting gambling, spa, dentistry,\n medical, retail, and other third-party services. We do not\n allow SEO abuse and, particularly where our automated systems\n have identified efforts to mass-create Ko-fi accounts for\n this purpose, this will result in an immediate ban. Note\n that advertised services such as boosting (as defined in\n the context of online gaming), while loosely related to content\n creation, are also forbidden due to the potential compromise\n of users' external accounts; being largely prohibited across\n the relevant industry; and potentially undermining the efforts\n of other creators e.g. gamers who stream in connection with\n Ko-fi.\n
\n\n
\n Real-life extreme violence and/or gore, including violence-related\n illegal content, are not allowed on or in connection with Ko-fi (i.e.\n receiving payments for such content that is located elsewhere online).\n
\n\n Ko-fi allows moderate\n fictional\n gore and violence in most circumstances but prohibits convincingly\n real and/or gratuitously detailed content such as fake snuff footage\n and graphic depictions of torture.\n
\n\n For a more extensive list of examples of what is versus what isn’t\n allowed, see our\n NSFW Tag article.\n If you’re still unsure,\n contact us.\n
\n\n
\n Ko-fi offers an NSFW Tag option, but using this doesn’t mean that\n all\n kinds of NSFW content is allowed. Read more about using the tag\n here\n to see when it does/doesn’t apply.\n
\n\n Here is a list of adult-related content, services, and activities\n that we\n do not\n allow:\n
\n\n
\n As a safety precaution, we prohibit certain content, events or activities\n involving minors or realistic AI visuals closely resembling minors\n which risk the sexualisation or exploitation of minors.
\n
\n In particular, this includes child nudity even in non-sexual, non-abuse\n circumstances.
\n
\n Factors we take into account are context, perceived intent, and if\n there is a risk that individuals with malicious intent may be drawn\n to and exploit the featured content/event/activity.\n
\n
\n If you are underage, your account will be unpublished until you turn\n 18 years of age and verify this with us through our verification\n steps. To do this, you should provide a well-lit, unobstructed photo\n of yourself holding legible government-issued ID and a slip of paper\n with your Ko-fi page name.\n
\n\n Successful verification will result in your account being republished.\n
\n\n However, in cases where the use of an account is further incompatible\n with our guidelines (e.g. connected to illegal content/activity),\n the account will remain unpublished and turning 18 years old will\n not change this outcome.\n
\n\n
\n The unlawful sale, offer or provision of drugs, psychoactive substances,\n and/or guidance on administering drugs/psychoactive substances is\n illegal -\n See Section 3.2.
\n
\n We also do not permit the sale or purchase of drug paraphernalia\n or alcohol on Ko-fi. For content depicting, discussing or promoting\n drugs or alcohol, we take into account whether the content is real\n or fictional; the level of harm that the content may pose; and the\n type of drugs involved.
\n
\n Furthermore, we prohibit content which encourages or instructs on\n interaction (e.g. ingesting/injecting/inhaling/etc) with any substance\n that is physically harmful or that becomes physically harmful through\n quantity.
\n
\n Please see our\n NSFW Tag article\n for detailed examples of what is versus what isn’t allowed. If you’re\n still unsure,\n contact us.\n
\n
This includes, but is not limited to:
\n\n
\n Content/activity found to be illegal/criminal may be reported to the relevant authority.\n
\n\n Using AI-generated content for any illegal purposes (e.g. creation\n of CSAM; identity theft; etc.) will result in an account ban and\n may be reported.
\n
\n It is also against Ko-fi's\n Terms\n to scrape content from the Ko-fi service - this includes scraping\n to train AI models.
\n
\n The following uses concerning AI-generated content are also prohibited:\n
\n
Other reasons why we might unpublish a page
Ko-fi offers the ability to tag your page as NSFW, but this tag does not mean that a Ko-fi page can be used for prohibited content or uses detailed in these guidelines.
Find out more about what content is and is not allowed with the NSFW tag.
6.1 Enforcement Approach
For content/activity on or in connection with Ko-fi, we endeavour to look at context, severity, and volume before deciding what, if any, action to take. If we do take action, this can range from temporary to permanent unpublishing (i.e., suspension) to a ban.
In cases of addressing harmful misinformation specifically (section 3.5), we consider whether:
6.2 Moderation Methods
6.3 Moderating Content Harmful to Children
While users must be 18 or older to use Ko-fi, we take any content that could be encountered by - and be harmful to - children seriously. We use a combination of automated systems, manual review, and user-submitted reports for the following content areas:
When an account (i.e. page) is unpublished, it means that it has been suspended. In most cases, accounts are only temporarily unpublished and can be appealed. Find out more about appeals here.
In cases of severe or repeated violations, or otherwise complete unsuitability for the Ko-fi service per our guidelines, an account may instead be permanently unpublished.
Unpublished accounts can still be accessed/used by the account owner but will not be viewable to the public nor will it be possible to send Direct Messages (DMs) to other users.
Accounts (i.e. pages) on Ko-fi can also be banned. The difference between a banned and unpublished account is that a banned account, in addition to not being viewable to the public, cannot be accessed/used at all by the account owner.
We may ban an account due but not limited to mass SEO abuse (commercial spam); illegal content/activity (including suspected cases); or creating a new account after being permanently unpublished.
Bans can also be appealed via the same process as suspensions; see here for more information.
Ko-fi runs a three-strike system which applies in most circumstances.
For example, uploading a prohibited image would result in strike one of three. Doing so again after the image has been removed would result in a second strike. A third time would then result in a third and final strike. At this point, your Ko-fi account (i.e. your page) becomes permanently unpublished.
To be clear, we do not issue a strike per piece of individual content at the same time. For example, if there are five prohibited pieces of content on a Ko-fi page, that’s still one strike on that occasion. But if more are uploaded after you have removed those, that would then be two strikes.
Content automatically removed by our systems will not count toward your strike total. Similarly, there may be other circumstances where a page has been unpublished for reasons unrelated to a violation e.g. for verification purposes.
The strike system applies even if you own multiple Ko-fi accounts (e.g. one strike per page still contributes toward a total of three strikes).
Accounts using Ko-fi in connection with illegal content/activity are not eligible for strikes and will instead be actioned immediately and permanently. We also reserve the right to take the same approach with other prohibited uses of Ko-fi, such as content deemed unsuitable for the service, based on the prevalence and/or severity of the content/activity/behaviour. If, after further review, we determine that a page’s overall use case or content is unsuitable for Ko-fi – whether due to newly discovered violations or additional context – we reserve the right to bypass the strikes system and take immediate, permanent action.
We encourage you to reach out to us if you’re unsure about your content/services being suitable for Ko-fi or if you have questions about the strikes system - we’re always happy to assist you.
Sometimes, yes.
If your initial account (i.e. page) has been unpublished for a relatively minor reason (e.g. we just need you to remove a few images) but you decide you’d rather start over on a new account, that’s okay with us - remember that strikes do carry over to new pages, though.
If a Ko-fi account has been permanently unpublished either due to an overall unsuitable use of the service or as a result of having used up three strikes, or it has been banned, it is not possible to create a new account after that.
","user_segment_ids":[]},{"id":360005111213,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/360005111213.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/360005111213-Offering-supporter-only-content","author_id":115795999753,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":265,"vote_count":383,"upvote_count":324,"downvote_count":59,"section_id":11164347084445,"created_at":"2018-05-28T03:46:26Z","updated_at":"2026-09-26T02:48:51Z","name":"Offering supporter-only content","title":"Offering supporter-only content","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-14T14:18:33Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":[],"label_names":["add_content","order_2"],"body":"
Offering your fans exclusive content or perks encourages them to become supporters - it's also one of the biggest reasons people join a monthly membership.
On Ko-fi, you’re not limited in the types of rewards you can offer supporters. Share exclusive posts, digital files, art commissions, Discord roles, physical items, or even discount codes. There’s so many fun ways to get your fans excited to support you! 😊
On your page, choose Create > Post Something
\nIn the Audience drop-down, select who should be able to see the content.
\nTip
\n‘Unlisted’ YouTube videos are a great way to share exclusive video content with your supporters. Learn More.
\n
If you've set up Membership Tiers, you'll see more options:
When someone visits your Ko-fi page they’ll see your exclusive content in your page feed, your Posts, and your Gallery tabs. Only supporters of the right level will be able to unlock them.
To pick who can buy or request your Shop or Commission items, head to 'Who can buy/request this item' when you're editing the item. From there you can make some items exclusive to members of specific tiers or all monthly supporters.
Shop items can be digital or physical. You can also price them as free so they become a perk of being part of your Membership.
Commissions can't be totally free right now, but you can set a special price just for your supporters. 😊
Everyone can see the exclusive items, but there will be a badge on them to show they're just for members. If someone checks out your item but isn't a member yet, we'll nudge them to join so they can unlock it.
For more ideas on what benefits to offer your supporters, check out our article \"40 Benefits to Offer Your Members\". 😊
We're here if you need us. Feel free to send any questions our way. 💌
If a member can’t see your locked content, there are a few quick things to check first:
\nStill no luck? Ask them to contact us here and include:
\nWe’ll help get things sorted as soon as possible!
\nAdding your social links to your Ko-fi page helps fans learn more about you, follow your work, and stay up to date across all your platforms. You can add up to 15 links, including social profiles and custom URLs.
You can add a link to Instagram, X, YouTube, or any other site you use! Just follow these steps:
Scroll to Your social links.
\nAdd the link to your social profile or website, then tap Save.
\nTip
\nMake sure your link starts with “https://”. If a supported site’s icon doesn’t appear or the link doesn’t work, check for typos or missing parts of the URL.
\nCustom links or unrecognized sites will show a standard link icon. If you add several custom links, they’ll appear in a drop-down menu.
\n
To remove an icon or URL from your profile:
Scroll to Your social links.
Select Remove next to the link you want to delete.
\nIf the wrong link is still showing, remove the link and save your changes. Then refresh your page and add the correct link.
Note
\nIf you connect your X, Twitch, or YouTube account to Ko-fi, those links will be set for you automatically. If you later unlink one of these accounts, the icon won’t be removed, so you’ll need to update or delete the link yourself.
\n
Looking for ways to use Ko-fi on social? Check out these articles 👉 Promoting your Ko-fi...
You can add up to 15 social links. Feel free to include all your social profiles and any custom sites you want to share!
Ko-fi supports icons for many popular social and creative platforms. These sites will show their logo on your profile when set:
All other links will show as a custom URL icon.
Have another social site you’d like to see added? Feel free to drop us a feature request!
Make sure you’re putting in the full link (including “https://”) to your profile, not just the username.
Note that certain sites may be blocked from being added. It’s important to make sure all links on Ko-fi follow our web linking rules.
Tip
\nFor sites like Bluesky, you will need to use the full link to your profile rather than just the handle.
\n
We're here if you need us. Feel free to send a request our way. 💌
","user_segment_ids":[]},{"id":10598202486429,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/10598202486429.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/10598202486429-Copyright-Guidelines","author_id":365798664074,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":26,"vote_count":54,"upvote_count":40,"downvote_count":14,"section_id":11164380492701,"created_at":"2023-04-25T14:19:49Z","updated_at":"2026-11-08T08:22:11Z","name":"Copyright Guidelines","title":"Copyright Guidelines","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-24T15:27:54Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":[],"label_names":["policies"],"body":"Latest update 25th April 2023
\nAt Ko-fi, we are committed to fostering a creative and supportive environment that encourages the free expression of our creators, while also respecting the intellectual property rights of others.
\nThese copyright guidelines outline the rules and guidelines for using copyrighted material on our service, to protect both creators and copyright holders.
\n\n
Ko-fi helps maintain a responsible service for creators and copyright holders but isn't the ultimate authority in resolving disputes. If you face a copyright issue, you may need to communicate directly with the other party, seek legal counsel, and pursue legal channels if needed. While we handle DMCA notices and counter-notices, our involvement is limited.
\nBy using Ko-fi, you acknowledge that resolving copyright disputes is primarily the involved parties' responsibility. Ko-fi doesn't provide legal advice nor do we possess expertise in validating copyright claims. As a user, you're responsible for complying with copyright laws and seeking legal assistance when necessary.
\n\n
As a creator, you are responsible for ensuring that the content you share on Ko-fi is your original work or that you have obtained the necessary permissions to use any copyrighted material in your content.
\nIf you use copyrighted material in your content, you must provide proper attribution to the original creator or copyright holder. This includes but is not limited to citing sources, linking to the original work, and displaying the appropriate credits.
\nPlease make sure any content you create or share, such as comments, forum posts, or interactions with other users, doesn't infringe on anyone else's intellectual property rights. While Ko-fi can monitor, review, or remove content, it's not our responsibility to do so.
\nYou may use copyrighted material in your content under the fair use doctrine, which allows for the limited use of copyrighted material without permission for purposes such as criticism, comment, news reporting, teaching, scholarship, or research. Examples of fair use may include quoting a passage from a book in a review or using a short clip from a movie for educational purposes. However, fair use is a complex legal concept and is determined on a case-by-case basis. If you have questions about whether your use of copyrighted material falls under fair use, please consult legal counsel before posting anything on Ko-fi.
\nKo-fi allows creators to use works that are in the public domain, as defined by applicable copyright laws. Public domain works are not protected by copyright and may be freely used, reproduced, and distributed. Bear in mind, however, that rules governing public domain works can differ between countries, so you should be aware of the specific rules that apply to your jurisdiction.
\nIf you wish to use a work that you believe is in the public domain, it is your responsibility to ensure that this is, in fact, the case. Here are some suggestions for verifying a work’s public domain status:
\nPlease note that even if a work is in the public domain, certain uses of the work may still be restricted by other laws or regulations. For example, a work may contain trademarked elements or may be subject to privacy or publicity rights.
\nKo-fi does not take responsibility for the misuse of public domain works on our service, and we encourage all users to be mindful of their legal obligations when using such works.
\n\n
If you believe that your copyrighted work has been used on Ko-fi without your permission, you can report this via the following steps:
\n\n
We take all reports of copyright infringement seriously and endeavour to assess these to the best of our ability based on the information and evidence supplied. In circumstances where we are unable to validate either a notice or counter-notice, we reserve the right to have both parties address the situation directly with each other through legal action and not through Ko-fi.
\nKo-fi takes the submission of DMCA notices very seriously. Any person who knowingly materially misrepresents that content or activity is infringing may be liable for damages, including costs and attorney's fees, incurred by the party being impersonated, or by Ko-fi if we suffer damages as a result of such misrepresentation. If we determine that a DMCA notice submitted to us is forged, we will take appropriate action, which may include reporting the incident to the appropriate authorities.
\n\n
If Ko-fi can unequivocally prove the validity of the DMCA notice, Ko-fi will use our best endeavours to remove or disable access to the allegedly infringing content and notify the creator about this.
\nIf you believe that your content was removed or disabled in error, you may submit a counter-notice to us by appealing any action that is taken by us as a result of a reported infringement.
\nA valid counter-notice should include:
\nIf we receive a valid counter-notice, we may reinstate your content unless the copyright holder initiates legal action - if the original claimant wishes to challenge the restoration of the content, they may file a lawsuit seeking a court order to restrain the user from engaging in infringing activity.
\nAlternatively, the original claimant may submit a new DMCA notice if they believe that the restored content continues to infringe on their copyright.
\n\n
Ko-fi will, in appropriate circumstances, permanently unpublish users who repeatedly infringe on copyright. We reserve the right to define \"repeat infringer\" at our sole discretion and to determine whether to permanently unpublish based on factors such as the number of infringement claims, the nature of the content, and the user's history on the service.
\n\n
As we continue to improve our service, we reserve the right to make updates to these guidelines without prior notice. You should check these guidelines regularly as your continued use of the service constitutes your acceptance of the revised guidelines.
\n\n
By using Ko-fi, you agree to comply with our guidelines and understand that it is your responsibility to ensure that your content complies with copyright laws.
\nHere's what may happen if you don't comply with our copyright guidelines:
\n\n
We understand that copyright law can be complex and confusing. If you have any questions or concerns about our copyright guidelines, please feel free to contact us.
","user_segment_ids":[]},{"id":4409343675025,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/4409343675025.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/4409343675025-Create-discount-codes-sales","author_id":380360128398,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":15,"vote_count":47,"upvote_count":31,"downvote_count":16,"section_id":360003428194,"created_at":"2021-10-21T14:19:05Z","updated_at":"2026-11-14T21:32:21Z","name":"Create discount codes & sales","title":"Create discount codes & sales","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-29T12:55:14Z","user_segment_id":null,"permission_group_id":815054,"content_tag_ids":[],"label_names":["features","order_2"],"body":"Discount codes and sales let you offer a percentage discount on your entire Shop, specific shop categories, specific shop items, or Commissions.
Say thank you to your supporters, reward your members, or give your Shop a boost during holidays and seasonal events.
A discount code works for anyone who clicks your discount link or enters your code at checkout. Discounts can also apply automatically to all monthly supporters or to specific membership tiers. A sale is even simpler: the discount applies automatically to everyone who visits your Shop or Commissions, no code needed.
Discount codes and sales can both be scheduled with a start and end date, so you can set everything up ahead of time.
Set up a discount code in just a few steps:
Set your discount:
\nYour code can include letters, numbers, a period, or a hyphen. Codes are automatically converted to uppercase.
\nPercentage discount must be a whole number from 1 to 100 (no decimals). No need to add the % symbol.
\nStart date is optional. Leave the start date blank for the discount to work right away, or pick a future date to schedule it.
\nEnd date is optional too. Without an end date, the discount never expires. Discounts end at 23:59 in your time zone on the end date.
\n
A sale applies a percentage discount automatically to everyone visiting your Shop or Commissions. Buyers don't need a code or link, and discounted prices show on your page while the sale is live. Sales are perfect for flash sales, seasonal promos, and short-term offers.
Note
\nOnly one sale can exist at a time, including scheduled sales. To schedule a new sale, wait for the current sale to end or select End sale. To offer different discounts at the same time, use discount codes.
\n
Buyers can use your discount code by clicking a shareable link or by entering the code at checkout.
\n Anyone who clicks your discount link gets the discount applied automatically\n to eligible shop items or commissions. A message confirms the discount,\n and prices update to show the savings.\n
\n\n \n
\n Buyers can type your discount code at checkout when Let supporters enter a code at checkout\n is turned on. The setting is in the Advanced section at\n the bottom of the Discounts page.\n
\n\n \n
\n \n
\n When this setting is off, buyers can only use a discount by clicking your\n discount link. The setting doesn't affect sales or member discounts, which\n apply automatically.\n
\nNote
\nDiscounts apply to commission add-ons but not to shipping costs.
\n
Every discount comes with a shareable image showing the percentage off, what the discount applies to, the code, and your name.
Share your discount:
\nDownload saves the image to add to your own posts.
\nCopy link copies your discount link. Anyone who clicks the link gets the discount automatically.
\nThe Facebook and X icons share directly to those platforms.
\nA few ideas for sharing your discount link or code:
📢 A social post
📧 An announcement in your newsletter
🔒 A members-only post with the code
📌 A pinned post on your page with details of your discounts
Set up a discount for all monthly supporters, or offer one as a perk for joining specific membership tiers. A members-only discount is a great way to say thanks for sticking around.
Members don't have to do a thing. Discounts apply automatically to any relevant item or commission while members are logged in.
Note
\nDisabling a membership tier in your Memberships settings stops new supporters from joining that tier, but current members of the tier keep their discount benefits. Deleting the tier removes the discount for everyone in it.
\n
Only one discount applies per order, so discounts and sales don't stack.
Tip
\nTo make sure your members always get the discount you intended, avoid running more than one automatic discount for the same membership tiers at the same time.
\n
To end a discount early, select Edit and update the end date. To remove a discount completely, select the three dots > Delete, then confirm. A deleted discount stops working, and anyone who tries to use it will see \"Sorry, that discount code is not recognized.\"
To end a sale early, select End sale on the live sale row at the top of the Discounts page. Select Edit to change a running sale.
Yes! When creating a discount code or sale, choose shop items, then select the specific shop item you want to discount. The discount only applies to the items you select.
Tip
\nIn your Shop settings, select the three dots on a listing > Create a discount. The discount form opens with that item already selected.
\n
With \"Pay what you want\" turned on, buyers can choose to pay more than your minimum price. A discount only applies when the buyer pays the minimum price. If the buyer chooses to pay more than the minimum, the discount doesn't apply.
We hope discount codes and sales help you reward your supporters and grow your Shop! Your feedback helps us improve, so please share your feedback on discounts.
We're here if you need us. Feel free to send any questions our way. 💌
No. Discount codes and sales don't apply to shipping costs.
Discount codes can be used again and again until they reach their end date or are deleted. Usage limits aren't available yet, but each discount shows how many times it has been used.
Yes! Set the Percentage discount to 100. This works for digital and physical shop items. If a physical item is discounted to free and shipping is also free, the buyer checks out without payment and only enters shipping details.
Yes. Set a future Start date when creating the discount code or sale, and the discount goes live on that date.
Not at the moment. Discounts apply to a single purchase. If this is something you'd love to see, let us know!
Discount codes and sales only apply to shop items and commissions. A membership can qualify a supporter for a discount, but membership payments themselves can't be discounted.
Learn how to promote your Ko-fi page on Instagram and boost your reach, connect with your audience and generate more meaningful support from your followers. Here are a few ideas and some creator examples we love!
\n\nprintyourbird gatekid3 Coral stitches
\n\n
First things first, let's get your Ko-fi link in your Instagram bio. This is the quickest way to let your followers know where they can support you. Mention your Ko-fi in your description to give your followers an extra nudge to check out your page.
\n\n\n“Don't be shy! Share your link in stories, add a CTA at the end of your posts and make sure to remind people that they can support you on Ko-fi!”
\n\n
\n
Create Reels to show your community what's happening on your Ko-fi. It’s a fun and authentic way to let them in on all the cool stuff you're doing and we all know the Insta-algorithm loves video.
\n
Wildcard Wanderer RayncloudArt Luphalia Long arm stapler
\n\n
There are loads of cool ways to spotlight your Ko-fi page in your stories.
\n\n\n“Use tools on IG that actually let people click your link - put a link in your bio or your stories, don't just put your Ko-fi URL in the caption of a post.”
\n\n
TimeFliesAway Carbonated Frog Sofie Tornemark
\n\n
Your posts are the heart of your Instagram presence. Let's make them count!
\nEngagement builds community, your community supports your work!
\n\n\n“Being able to directly send my Ko-fi link to followers who have signed up for the broadcast channel feels like an email list vibe but without them needing to leave Instagram.”
\n\n
\n
Celebrating your milestones on Instagram can inspire more followers to jump on the support bandwagon.
\nRemember, every Instagram post, reel and story is an opportunity to connect with potential supporters. Let’s turn those double taps into support!
\n\n\n
Follow @kofi_button and tag us when you share. We love to see the amazing work of the Ko-fi community on Instagram.
Welcome to Ko-fi! Ko-fi can't wait to help creators start earning, so here's how to get started.
This article is for new creators. It covers connecting a payment method, setting up a basic Ko-fi page, sharing the page and a goal with fans, setting the page's default focus, and the ways creators can earn beyond tips.
The most important thing a creator can do is share their Ko-fi page with their fans. Ko-fi has seen lots of creators share their page and start receiving tips within just a few minutes of joining!
Tip
\nCreators who skipped any onboarding steps, like adding a profile pic or writing their bio, can edit these any time from Settings.
\n
To earn on Ko-fi, the first thing a creator needs to do is connect a payment method. That's because on Ko-fi, supporters pay creators, not Ko-fi. Ko-fi thinks this keeps things simple and means creators keep more of their money.
Creators head to Payment Settings, choose PayPal, Stripe, or both, and follow the steps to connect.
Note
\nPayPal will also show local payment options for relevant supporters, like Venmo in the US. Connecting Stripe lets creators offer options like Apple Pay and Google Pay too. Neat, eh!
\n\nWhile in Payment Settings, creators can also pick their currency (don't worry if a creator's currency isn't listed, they can still receive payments), switch up the \"coffee\" metaphor, and add a short thank-you message.
Creators head to the Profile tab to add links to their social profiles, then the Page tab to pick a custom color.
From the Home page, creators can upload a cover image, add a goal, or add an intro video.
Looking for inspiration? Here are a few creator pages worth a peek:
🎨 Artists: Mochi Buddies, Tofu, Chris Sale
🦸♀️ Cosplayers: Chrissy Plays Dressup, Black Bettie, Vicious Frockery
✍️ Writers: Lou Yardley, Latoya Shauntay Snell, Shannon Ashley
🎙️ Podcasters: Long Cat Media, Squawking Dead
💻 Developers: Cyber Barbie, wonderfulelephant, Justinpinkney
📺 Streamers: Eric Campbell, Shenanjegans, BobDuckNWeave
▶️ Video creators: The Girl With The Pilates Mat, Tara, Frank James
🎵 Musicians: Victoria Banks, Kutski, Open Collab
Tip
\nThe most successful creators keep things simple and don't overthink it. Just add the basics, and the page is good to go.
\n
Since only a small percentage of a creator's followers see each post, it's really important for creators to share their Ko-fi page regularly. Don't worry, there are loads of creative ways to keep things fresh.
Creators can make sure their fans find their Ko-fi page by adding it to all of their social profiles and their link-in-bio.
Then creators can let everyone know they're on Ko-fi! Most creators keep it low-key at first, and a common launch post goes something like:
\"If you'd like to support my [thing you do], you can leave a tip over at Ko-fi.com/[yourpage]\"
Tip
\nKo-fi has made specific guides for using Ko-fi with all the major platforms. See how with Twitch, YouTube, Instagram, TikTok, X, Facebook, Medium, and GitHub.
\nHere are a few more ideas for creators:
Creators can share their targets and tip goals with their followers via their chosen platform.
When a creator shares their goal, it gets a custom preview image, and sharing on X even adds a fun emoji progress bar.
To add and share a goal, creators just go to the Home page and choose Add goal. A goal lets supporters know what they'll be contributing to.
Creators can choose which section visitors see first when they land on their Ko-fi page.
Creators head to Page Settings, scroll down to Page focus, and use the dropdown selector to set their default starting point. This is ideal for creators who mainly want to highlight their Memberships, Shop, or Commissions.
Creators can do so much more on Ko-fi than just earn from tips.
Isn't it better for a creator's biggest supporters to have one friendly place to go to support them? Some creators call Ko-fi their \"digital home\" ❤️
The most popular ways for creators to grow their income:
Congratulations. Creators who've made it this far have taken an amazing step toward earning a living from their passions! Why not join the Ko-fi Discord community, or tag @kofi_button on socials to celebrate 🎉
","user_segment_ids":[]},{"id":360009265834,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/360009265834.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/360009265834-Can-I-use-Stripe-in-my-country","author_id":115795999753,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":7,"vote_count":123,"upvote_count":65,"downvote_count":58,"section_id":360003428214,"created_at":"2018-09-16T19:36:17Z","updated_at":"2026-07-17T15:40:33Z","name":"Can I use Stripe in my country?","title":"Can I use Stripe in my country?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-12T05:04:02Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":[],"label_names":["payments","order_2"],"body":"Ready to accept card payments, Apple Pay, or Google Pay? Just add Stripe as a payment method. If you don’t have a Stripe account, it only takes a few minutes to set one up.
\nCreators in over 40 countries can use Stripe to accept payments from all around the world. Check if your country is on Stripe’s list.
\n\n
If Stripe isn't in your country yet, you can still use PayPal to accept payments. See where PayPal works here.
\nRight now, Stripe and PayPal are our only payment options. But if there's another payment method you want to see on Ko-fi, we’d love to hear! Just drop us a feature request.
\n\n
🔍 Curious about how Stripe works on Ko-fi? Learn more here!
\n\n
If you run into any trouble while setting up your Stripe account or have questions, you can submit a support ticket to Stripe here.
\n\n
We're here if you need us. Feel free to send any questions our way. 💌
\n\n
Stripe charges their regular transaction fees, which can vary depending on your account type, location, and the currencies used. Generally, it's around 3% + $0.30.
\nFor more info on Stripe’s fees, check out their page here.
\nConnecting your Stripe account is easy! To find out how to link your Stripe account and start accepting payments, check out our help article here.
\nWhen you receive a payment through Ko-fi, the money goes directly to your Stripe account.
\nStripe's payout times may vary, usually within 7-14 days after the first successful payment. You can manage your payout schedule in your Stripe Dashboard.
\nFor additional details on payouts, take a look at Stripe's article here.
\nStripe will automatically convert payments to your set currency. More info on currency can be found here.
\n\n Posts are your go-to magic tool for sharing all sorts of updates. Whether\n it’s making an announcement with a quick update, sharing a captivating story\n through a blog post, showcasing your latest work-in-progress with an image\n post, or giving a sneak peek into your creative process with a behind-the-scenes\n video or a snippet of your newest audio track. \n\n\n\n\n\n \n
Use Ko-fi Posts to:
👋 Introduce your page
🎁 Offer rewards
🔗 Share links to your cool stuff
📣 Give updates on your projects
🔒 Offer early access
🎧 Share exclusive audio clips
🏆 Explain your goal
🎞️ Show your creative process through video
This article will guide you through the different kinds of posts you can make, how to create them, and how to share with your audience.
\n ko-fi.com/leafbear/posts \n \n
\n\n \n
When posting, you've got 5 types to choose from:
Quick Updates are great for sharing a quick note about what's new with you.
Blog Posts are perfect for longer stories. Mix in some images and videos to make it more entertaining.
Image Posts are similar to a blog post but spotlights the image you upload. Share a finished drawing or a works-in-progress. Any image you upload goes to your gallery. (Upload limits: 25mb for free users and 60mb for contributors.)
Video Posts embed your videos from YouTube, Vimeo, Twitch, or Instagram. Makes it a breeze for followers to watch right from your posts tab.
Audio Posts feature your tunes or podcast directly on Ko-fi or embed tracks from SoundCloud, MixCloud, or Spotify. Let listeners stream directly from your posts tab.
\n \n
\n webby’s quick post\n
\n\n \n
\n \n
\n \n
Ready to make your first post? Here's how:
\n Pick the type of post you want to make. Except for quick posts which get\n posted right away, they're pretty similar in setup. Each type shines a spotlight\n on your chosen media: \n\n\n\n\n\n \n
Once you've chosen your media, you'll land on the post editor page.
Either press publish, click the arrow to save a draft or schedule the post to go live at a point in the future.
Voila 🎉 your post is now live.
\n Note\n
\n\n You can always edit your posts by tapping your post and selecting the\n pencil and notepad icon\n .\n Just remember, quick updates can't be edited. \n\n\n\n\n\n \n
\n \n
If you are not quite ready to publish your post, you've got a few choices at the bottom right of the editor. Click the down arrow to:
And there you have it, your post is all set!
Note
\nTo find your drafts or scheduled posts, just click “See drafts & schedule”. On mobile, tap “Add something” then “See drafts & schedule”. On desktop, it's under the posts tab.
\n
Once your post is live, any followers or supporters will be notified on their Ko-fi page, they will also get an email. Don’t forget to share it with your followers on social.
Share a post by going to the post you want to share, scroll to the bottom of your post. Then press the link button to copy your link or publish directly to X or Facebook.
\n If you’ve added a featured image, it’ll show up as the preview image when\n you share it on social media. If not, no worries – Ko-fi’s got a preview\n image ready for you. \n\n\n\n\n\n \n
\n Remember, sharing is caring! Keep your fans in the loop with your latest\n updates.🌟\n \n
You can add images to a blog post via the plus button on mobile and then the image symbol on your toolbar.
You can add an image to your post via an image URL or from your files. You can use popular formats like JPG, JPEG, GIFs or PNG. Images added to blog posts should be under 10MB.
Once your images are uploaded, you can resize your image, add alt-text, links or even caption your image. When your image is posted, it will also appear in your gallery.
\n \n
With multi-image posts, you can add up to 8 pics to a single post and let viewers swipe through. Its a nice way to display works in progress or share your creative process, and display your work!
\n ko-fi.com/aliciayellowlodge\n \n
Albums help you keep your gallery tidy and make it easier for supporters to browse your work. Every image you upload appears in your main gallery, so albums are a simple way to group related images together.
To create an album, tap the folder icon.
Add a title, write a short description, and choose whether you want a gallery or comic layout. (These settings can be edited at any time.)
You can add images to an album in two ways:
Upload new images to an album
Move existing images into an album
Pick which albums appear first by adjusting the order in your Gallery.
Tap the Sort button and choose the order that works best for you.
You can sort your albums in a few different ways:
Tip
\nPin an important album to the top of your gallery so it’s always easy to find.
\nTap the pin icon on any album, and it will appear before all others.
\nYou can only have one pinned album at a time.
\n
Want to point your fans to another post or let them download content? Adding links to your posts is super easy. Whether it's your latest social media update, a cool blog, or a downloadable file, here's how to do it:
Want it to open in a new tab? Just check the \"Open in new tab\" option.
\n \n \n
\n \n
Tip
\nUse Dropbox or Google Drive to share files or folders. Just add the link to your post using the link feature.
\n
Got a cool video to share? Embedding videos in your posts is super easy, whether it's a YouTube vlog, a creative Instagram reel, or a Twitch stream highlight, here's how to do it:
You can even set your video to autoplay when your post is clicked.
\n \n
Need more details? Check out these handy guides:
How to use Ko-fi with Instagram
Bring your posts to life and keep your supporters engaged with awesome video content! 🎥✨
\n \n
Want to share a new track, podcast episode, or voice note? You can upload audio or embed it from another platform.
Supporters can hit play and listen right from your post.
You get to choose who can see your posts. Maybe you want to give a special sneak peek to your supporters or offer exclusive content to those who join your membership tiers.
Here's how you can set your audience:
Feel free to change the audience for your posts whenever you like.
Want more info on setting your audience? Check out these handy articles:
\n \n
Want to post at specific time but can't be there to hit 'publish'? No worries, schedule it! You can set your posts to go live at a specific date and time in the future.
Note
\nThe schedule is based on your local time zone. For example, if you're in the UK and schedule a post for October 31st at 23:00 GMT, it will show up for your US fans on October 31st at 19:00 CST.
\n\n Managing your scheduled posts is easy. Just head to \"See drafts & schedule\"\n under your posts tab. Here, you can reschedule, publish early, or even delete\n your upcoming posts using the handy three-dots menu. \n\n\n\n\n\n \n
\n Scheduling gives you the freedom to post when your audience is most active,\n even if you're off doing other awesome things. Set it and forget it!\n 📅✨\n \n
You might need to remove a post after it’s been published. No stress, just find the post you want to delete. You'll see three dots on the post preview – click on them and choose “Delete”.
\n Remember, once a post is deleted, it's gone for good. So make sure it's really\n the one you want to say goodbye to!\n 🗑️✨\n \n
\n\n We're here if you need us. Feel free to\n send a request our\n way.\n 💌\n \n
Right now, think of tags as placeholders in your posts. In the future tags could be used to organize your content or help new people discover you. Keep using tags in your posts, and stay tuned for updates!
Not just yet. For now, upload your videos to a supported platform (YouTube, Twitch, TikTok, Dailymotion, Instagram, or Vimeo) and then share the link or embed it in your Ko-fi post.
Yes! If you're a Contributor, you can upload audio files directly to your posts, and supporters can listen right on your page. Not a Contributor? No worries! You can still share audio by embedding tracks from SoundCloud, MixCloud, or Spotify.
The maximum file size is 200 MB for audio posts.
Autosave is switched on when you start a new post. It saves your progress every few seconds, so you don’t have to worry about losing your work.
\nIf you see a green dot next to Draft, your post has been saved. You can close the tab at any time and find the post later in your drafts.
\nIf you turn Autosave off, you’ll need to save your draft manually by clicking Save draft. If you leave the page without saving, your changes may be lost. Sometimes your browser can recover the post if you go back one page, but we recommend keeping Autosave on to make sure everything stays safe.
\nWe're enhancing posts with features which allow you and your viewers to filter your posts. But here are some of your top requests:
\nStay tuned, and keep creating amazing content! 🚀🎨
\n\n
Supporters can cancel their membership anytime from their Ko-fi account by heading to Account & Billing > Subscriptions, then choosing “Don’t Renew.”
\nIf they can’t see their membership:
\n- Make sure they’re logged in to the right account
\n- Ask them to check for a welcome email from Ko-fi
\n- The payment might have failed
\nIf they don’t have a Ko-fi account, they can create one using the email link they received. For PayPal subscriptions, they can cancel directly through PayPal.
\nSupporters can’t reactivate cancelled memberships but can always sign up again if there’s space in the tier.
If a supporter wants to stop their membership to you, they can do it anytime from their own Ko-fi account.
You can share the steps below to guide them through it.
Supporters can cancel their memberships in just a few steps:
Their membership status will change to “cancelled”. They can still enjoy access to content and benefits until their membership period ends.
If they have trouble spotting their membership on Ko-fi, here’s a quick guide to help:
They can reach out to the Support team here. If they are reaching out about a membership they cannot see, please have them include your Ko-fi page (ko-fi.com/handle), the membership tier they joined, when they paid, and the amount paid.
They’ll need an account to manage their memberships through Ko-fi. Just follow the Manage Subscription link in the email they received, and they’ll be guided through the sign-up process.
If their email link isn’t working anymore, they can try to reset their password for the email account they want to access, and this will create their account. You can send them our help article to get it sorted.
For PayPal subscriptions, supporters can manage their membership directly within PayPal without having to make a Ko-fi account.
A member can follow these steps to cancel a subscription via PayPal.
For a full guide, have them check out PayPal’s help article here.
We're here if you need us. Feel free to submit a request our way. 💌
A membership can be cancelled by you or the supporter. If it wasn’t cancelled by either of you, it was likely cancelled due to multiple failed payments.
\nWhile a supporter can’t reactivate a cancelled membership, they can subscribe again from your Ko-fi page.
\n\nAs all payments are between you and the supporter, it’s up to you to issue a refund.
\nYou can refund a supporter by following this guide.
\n\nOnce a membership is cancelled, it can't be reactivated. To continue supporting you, they’ll need to sign up again on your page.
\nIf the tier is full, you can open a slot for them to rejoin via your Membership settings.
\n\nLink your Ko-fi page with Google Analytics to learn more about visitors to your page. Find out where they’re coming from, which of your posts get the most views and much more. Use this information to make your page and content even better.
\nNote
\nTo use Google Analytics, you'll need to be a Contributor. Learn more about Contributors here. If you're not already a Contributor, you'll be prompted to opt in when you add your Google Analytics ID to Ko-fi.
\nYou'll have to create something called a Data Stream. This lets Google Analytics keep an eye on your page. You'll get a special code called a Measurement ID. Paste this code into your Ko-fi page settings. This helps Google Analytics see who's visiting your page and what they're doing.
\nThat's it! Within a few hours, you should start seeing data in Google Analytics.
\nBy linking Google Analytics to your Ko-fi page, you can open up a world of possibilities.
\nHere are just a few examples:
\nHead to: Reports User Demographic Details
\nHead to: Reports Engagement Pages and screens
\nHead to: Reports Acquisition Traffic Acquisition
\nTo find your Google Analytics ID:
\nTip
\nThe previous \"Tracking ID or Universal Analytics property\" was formatted with a 'U-12345\". Make sure to use your Google Analytics 4 ID (formatted as \"G-12345\") to utilize the latest updates. For more information, refer to Google's help article here.
\nIf you don't have a Google Analytics account yet, follow these steps to sign up:
\nWithin a few hours, you should start seeing data in Google Analytics.
\nTo learn more about how to use Google Analytics, visit their Help Centre here.
","user_segment_ids":[]},{"id":115004001414,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/115004001414.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/115004001414-Updating-your-Ko-fi-account-email-address","author_id":115795999753,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-173,"vote_count":399,"upvote_count":113,"downvote_count":286,"section_id":11164236505373,"created_at":"2017-11-29T13:38:08Z","updated_at":"2026-10-22T02:39:55Z","name":"Updating your Ko-fi account email address","title":"Updating your Ko-fi account email address","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-01T15:10:20Z","user_segment_id":null,"permission_group_id":815054,"content_tag_ids":["01HVPBME7K1B0N328HJ5N54GD4","01HVPBMTCPN0Q5XVAK2C3S5GN5","01HVPBNV1WMPPV207RVBG0AWEH","01HVPBPSSRPX0XSHHHS4NJJFRM"],"label_names":["account_settings","order_2","lost access","login issues","account no longer exists","wrong emai"],"body":"Creators can update their Ko-fi login email whenever they like. This article covers changing the account email address, fixing a typo, and switching from social login to email login.
Need to update a Ko-fi account email? No problem! Creators can follow these steps:
Click Change your email address.
\nEnter the new email address, then confirm it in the Confirm your new email address field.
\nNote
\nIf Ko-fi spots a typo in a common email domain (like “gmial.com” instead of “gmail.com”), Ko-fi suggests a fix so the confirmation lands in the right inbox.
\nThat’s it! The account email is now up to date. 🎉
Typos happen, and creators can fix them themselves in seconds.
Haven’t confirmed the change yet? If a creator spots a mistake after clicking Send confirmation email, the creator can head back to Account Settings and enter the correct address. Ko-fi sends a fresh confirmation email to the right inbox.
Already confirmed the change to the wrong address? Creators should check their original inbox for the email titled “Your Ko-fi email has been changed successfully” and click Undo this change to revert it right away.
If there’s a typo in a creator’s email at sign-up, the creator can simply register a new page using the correct email address. If the email hasn’t been verified, the preferred username should still be available.
Creators who need a hand can feel free to reach out to support.
Creators can add an email address in Account Settings following the steps above. The creator continues to log in using their social media account, and all emails and notifications are sent to the newly added address.
Creators who’d like to log in using their email address rather than their social media account need to set up a password and login email for their Ko-fi account. Creators can set both from Account Settings.
Don’t worry, most email mix-ups can be fixed without waiting for support. Before reaching out, creators can check if one of these gets them back on track:
Still locked out? Creators can reach out to support with the following details, and Ko-fi Support will get it sorted:
The preferred new email must not already have a Ko-fi page associated with it. If it does, the creator needs to delete the page linked to that email first.
Once the request is submitted, the Ko-fi Support team reviews the information or reaches out to carry out some checks. These checks can take up to 7 days to make sure the account changes hands safely.
Received an email about an account email change that the creator didn’t make? Here’s what to do:
We’re here if creators need us. Feel free to send any questions our way. 💌
","user_segment_ids":[]},{"id":115004000994,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/115004000994.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/115004000994-What-is-Ko-fi","author_id":115795999753,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":869,"vote_count":1061,"upvote_count":965,"downvote_count":96,"section_id":360003428174,"created_at":"2017-11-29T13:15:18Z","updated_at":"2026-11-08T23:51:47Z","name":"What is Ko-fi?","title":"What is Ko-fi?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-10T11:09:11Z","user_segment_id":null,"permission_group_id":815054,"content_tag_ids":[],"label_names":["sign_up","order_1"],"body":"Whether you’re just starting out or have tons of fans, Ko-fi gives you everything you need to start earning money from your creative work.
\n\n\n
Ko-fi lets creators like you set up a place where your biggest fans can support your work. Supporters can tip and leave you an encouraging message.
\n\n
Over a million creators have chosen Ko-fi as their digital home. From painters to podcasters, streamers to software developers. Create a free page and start making an income doing what you love! Check out some of these amazing creators, making money on Ko-fi:
\n🎨 Artists: Mochi Buddies, Tofu, Chris Sale
\n🦸♀️ Cosplayers: Chrissy Plays Dressup, Black Bettie, Vicious Frockery
\n✍️ Writers: Lou Yardley, Latoya Shauntay Snell, Shannon Ashley
\n🎙️ Podcasters: Long Cat Media, Squawking Dead, On Second Watch
\n💻 Developers: Cyber Barbie, Balmut, Wonderful Elephant
\n📺 Streamers: Eric Campbell, Shenanjegans, BobDuckNWeave
\n▶️ Video Creators: The Girl With The Pilates Mat, Tara, Frank James
\n🎵 Musicians: Victoria Banks, Kutski, Open Collab
\n\n
Ko-fi is free, flexible and super easy to get started. You can set up a page and be earning money in just a few minutes.
\n\n
Unlike almost every other service, Ko-fi charges a creator-friendly 0-5% service fee so you keep more of what you earn!
\n\n
Your journey is unique, and the way you choose to receive support today might change over time. From one place you can offer:
\n\n
We often hear from creators that ‘Ko-fi is so easy to use’. Setting up tips, membership tiers and your own Ko-fi shop takes just a few minutes. Post content when it suits you, turn on and off different ways of receiving support and we don’t mess with your money, it goes straight to you!
\nClaim your free Ko-fi page and start making an income doing what you love!
\n\n
Simply connect your own PayPal or Stripe account and you’re good to go. When you receive a payment it goes directly to your own payment account, no waiting for payouts or minimum balances. On Ko-fi you are the merchant of record and as you are the one receiving the payments. Find out more here.
\nBuying a ‘coffee’ is just a friendly metaphor. You can change the coffee metaphor to something else like pizza or ‘unicorns’, whatever suits you! Or even switch to tip mode in settings if you prefer it that way.
\nThere's a creator-friendly 5% fee which is shown as an 'application fee' or 'partner fee' in your payment systems. PayPal and Stripe’s normal card processing fees also apply. Find out more about fees here.
\nNo, they can support you as a guest or create an account to unlock supporter-only benefits like content or Discord roles.
\nAbsolutely, you can download your supporter email list anytime you like.
\nWe don’t store payment information, we run on the Microsoft Azure cloud and have features like Two Factor Authentication to keep your account secure.
\nOnce your Stripe account is connected, there are a couple of settings worth switching on to help your memberships run as smoothly as possible.
By turning on Stripe's built-in notification emails, members are automatically guided through fixing any payment issues — whether that's an expired card, updated details, or a bank security check (3D Secure).
It only takes a few minutes to set up, and it's a great way to make sure your members have the best experience supporting you. Here's how to do it:
This lets Stripe reach out to members automatically if a payment doesn't go through, with a link to update their details.
This makes sure members are notified whenever their bank needs them to approve a payment, so nothing slips through the gaps.
With both settings on, Stripe will handle the communication with your members whenever their payment needs attention, so you can focus on creating. 💪
Note
\nThese settings may look slightly different depending on your location or how your Stripe account is set up. If you're having trouble finding them, feel free to reach out to us or contact Stripe support directly.
\n
For more help with Stripe, check out our guide on connecting your Stripe account.
We're here if you need us. Feel free to send any questions our way. 💌
\n If a payment requires authentication and isn't completed, or fails\n to renew multiple times, the subscription\n may be cancelled automatically.\n
\n\n This is usually a sign that authentication was required, or there\n was an issue collecting the funds, but your member\n wasn't notified in time.\n
\n\n Turning on the settings above will help\n prevent this from happening.\n
\n\n Some banks require extra verification for recurring payments\n as a security measure; this is called 3D Secure (3DS).\n
\n\n When this is required, your member needs to approve the payment\n before it can go through.\n
\n\n Neither Ko-fi or Stripe have control\n over when a bank requests this, which is why having notifications\n turned on is so helpful.\n
\n\n Head to your Stripe Dashboard and look for any payments with\n a status of Incomplete linked to a subscription\n update. If you click into the individual payment, you'll be able\n to see if 3DS authentication was requested. If you're seeing\n this regularly, the settings above are the fix.\n
\n\n In your\n Stripe Dashboard,\n head to the Customers tab and select the member\n you'd like to check. Scroll down to Sent emails\n to see a history of all emails Stripe has sent them in the last\n 30 days.\n
\nOn Ko-fi, payments go directly to the creator, so refunds are handled by them. Each creator sets their own refund policy and manages any refund requests from supporters personally.
This article explains how the process works, what supporters should do if they want a refund, and how creators can manage refund requests smoothly.
Supporters are encouraged to contact you directly if they’d like a refund. As the creator, you’re responsible for handling refund requests based on your own terms and policies.
Tip
\nBe sure to set your terms for Shop, Commissions, and Memberships.
Supporters will see this before they make a payment.
Keep your contact email for Shop and Commissions up to date to avoid missing messages.
\nNote
\nUpdating your Ko-fi account email won’t update your Shop/Commission contact info. You can update it in your Shop or Commission settings.
\n
No, all refunds are managed directly between you and your supporters. Ko-fi does not process payments and cannot issue refunds.
Need advice on refunds? Contact the Ko-fi support team here. We’re happy to help where we can.
You, the creator, are responsible for issuing refunds directly to your supporters. Ko-fi cannot process or mediate refunds.
Supporters can send you a Direct Message via your Ko-fi page or use the contact email you provide in your Shop or Commission settings.
Yes, but not via Ko-fi. Use PayPal or Stripe directly for partial refunds. Ko-fi only supports full refunds.
If a supporter doesn’t hear back, they may contact their payment provider (like PayPal or their card issuer) to start a dispute or chargeback.
\nThis could trigger a formal mediation process by the provider and may lead to extra fees for you. Responding quickly can help avoid this.
\nRefunds and disputes must be made within 180 days of the original payment. This is an industry-standard time limit set by the payment providers. After 180 days, refunds are no longer possible.
It depends on the type of payment. You can read more here.
\nBe clear about when you offer refunds (e.g., non-delivery, damaged goods), how supporters should contact you, and any timeframes for processing.
No. Ko-fi isn’t the merchant of record and can’t mediate payments, but our team can offer guidance if you’re unsure what to do. Reach out to us here for more info.
You can now pin a post to the top of your Feed and Posts tab so it’s the first thing your supporters see. Use a pinned post to highlight important updates, showcase your best work, promote new products, or share a welcome message. 📍
\n\n
Pinning a post is quick and simple - here are a few ways to do so.
\n\n
Tip
\nFor more info about making posts, check out our guide here.
\n\n
You can also pin a post from your Feed.
\nNote
\nYou can only pin one post at a time on your Feed and Posts tab. Pinning a new post will replace the current pinned post in both places.
\n\n
Pin any type of post, including images.
\n\n
Want to unpin a post? Just go to your pinned post, tap the three dots, and select “Unpin this post”.
\nYou can also pin a different post to replace your previous one.
\n\n
We're here if you need us. Feel free to send any questions our way. 💌
","user_segment_ids":[]},{"id":7659334297373,"url":"https://ko-fi.zendesk.com/api/v2/help_center/en-us/articles/7659334297373.json","html_url":"https://help.ko-fi.com/hc/en-us/articles/7659334297373-Content-guidance-on-physical-items","author_id":365798664074,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":38,"vote_count":52,"upvote_count":45,"downvote_count":7,"section_id":11164380492701,"created_at":"2022-11-09T16:31:12Z","updated_at":"2026-10-07T12:04:20Z","name":"Content guidance on physical items","title":"Content guidance on physical items","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-24T15:33:29Z","user_segment_id":null,"permission_group_id":815034,"content_tag_ids":[],"label_names":["policies"],"body":"This article provides some clarification relating to some of the most common questions we've been asked about selling or offering physical items on Ko-fi.
\nThis is not a comprehensive, exhaustive guide - please get in touch if you are not sure if your physical items can be offered on Ko-fi. The broader guidelines and terms of use can be found here:
\n\n\n
Key:
\n✅ = OK
\n❌ = Not allowed on Ko-fi
\n\n
✅ Breastplates - if these are being modelled, the content should remain non-sexual.
\n✅ NSFW Accessories - novelty or illustrated jewellery, clothing, trinkets, bags, stationary, etc.
\n❌ Sex toys/gadgets.
\n❌ Dirtied clothing items (e.g. used underwear, etc.).
\n\n
✅ Items featuring fictional violence.
\n✅ Literary items featuring personal stories of abuse, mistreatment or neglect.
\n❌ Items that glorifies/supports violence, abuse, discrimination or hate.
\n
✅ Cosplay and movie props made from non-metal materials (e.g. foam, fibreglass, latex, wood) that do not fire projectiles.
✅ Models and figures equipped with weapons.
\n❌ Real weapons of any kind, including parts and ammunition, are not permitted. Note: We distinguish between weapons and tools intended for practical or culinary use (e.g., handcrafted general-purpose knives, kitchen knives, etc.). Due to sensitivities around this content, Ko-fi pages featuring such items will be unpublished until you can provide verifiable evidence that you are a licensed seller in your country or region - this requirement is for general business licensing and is not specific to knives or other weapons unless local laws require separate licensing for those items.
❌ In the case of replicas, highly realistic firearms.
\n❌ Any toy/replica weapons that fire projectiles e.g. BB guns, air rifles, etc.
❌ Pay-to-enter giveaways/raffles/lotteries.
\n❌ No mystery items at all.
❌ Giveaways or raffle/lottery entries.
\n
⚠️ Important: creators are responsible for ensuring their products meet the legal requirements for selling food.
\n✅ Food items should only be made available in countries/territories for which they are compliant.
\nCreators planning on selling food may first be required to obtain a license/register a food business. We strongly advise researching the regulations for your home country.
For countries that are part of the European Union, there are other rules that you may have to oblige, such as food labelling rules. You can access a more comprehensive database of EU food rules here.
For regulations in the United States of America, visit https://www.fda.gov/food.
For starting a food business in the UK, see here.
If you are satisfied that you meet all of the regulations, it is also worth checking the rules for individual courier services.
⚠️ Important: creators are responsible for ensuring that they meet the legal requirements for selling cosmetics, candles and soaps.
Specific laws and regulations vary by country. For the protection of yourself and others, it is extremely important to be in compliance with these.
✅ Cosmetics and Soaps
\nFactors to consider include, but are not limited to, product labelling and liability insurance. See the links below for further details:
UK regulations
US regulations
EU regulations
✅ Candles
Factors to consider include, but are not limited to, product labelling, the material(s) being used to make the candle, liability insurance and industry standards. See the links below for further details:
UK regulations
US regulations
EU regulations
\n
✅ Decorative face masks
\n❌ Other medical supplies
\n❌ Surgical instruments
\n❌ Unofficial/unauthorised guides containing dosage specifications
\n❌ Items promoting medical misinformation
\n
Please get in touch if you are not sure if your physical items can be offered on Ko-fi.