How Do I Access Supporter-Only Content?
Some creators offer content just for supporters such as gallery images and posts only available to recent one-off supporters, monthly recurring supporters, or members of a tier.
You'll need a Ko-fi account to unlock this content. If you do not have a Ko-fi account you can register for a supporter account.
If you've supported a creator without first creating a Ko-fi account you can still get access to that content. We send an email when you pay as a guest, click the section at the bottom of the email we sent you to sign up and link that payment to your Ko-fi account.
I Haven’t Received My Commission or Item
- Find the details of your purchase through your Payments History and review the terms of your purchase. Check if there was an agreed date to receive your commission or item.
- If you are due your commission or item, reach out to the Creator. Message them through their preferred method (if agreed, when you purchased the commission) and through Ko-fi direct message.
Send a direct message by going to the Creator's page (under their profile pic) > "Send a Message".
- If you have been waiting for a response for 7 days, you have the option to dispute your payment with the Creator. Start a claim with your card payment provider or raise a dispute with PayPal.
If you have any questions or have issues sending a message please get in touch with the details of your purchase.