The issue could be an issue with either the supporter's account or the creators account. First try to rule out any issues with your account, such as country restrictions.
One common reason for this kind of problem is the creator hasn't verified their Email address with PayPal or has an issue with their PayPal Account. If the creator hasn't yet received any support, this could be the case.
The creator should log into PayPal (desktop website is recommended) and check their email has been verified and that there's no other restriction messages. If you're a supporter, you could try to let the creator know.
If there is nothing obvious in PayPal, the creator can:
- Check the PayPal account email in Ko-fi's Payment Settings exactly matches their PayPal account email.
- In some cases, forcing a refresh of the PayPal email in Ko-fi's Payment settings (by temporarily changing the email address, saving, then reinstating the PayPal email address and re-saving). In some cases this has cleared a cached value that we use to communicate with PayPal.