Advanced FAQ

What is the difference between being a Monthly Supporter or a Tier Member?

Monthly Supporters = supporters who chose the 'monthly' option when they donated and paid a recurring donation. 

Tier Members = Supporters who became a member of a tier.


How can I switch to a different tier?

If you are a member of a Tier and want to join another Tier, simply visit the Creator's page and navigate to their memberships tab and choose Join on the tier you would like to switch to.

You will pay the full monthly pledge in advance for the new tier amount and your existing pledge will be cancelled from the next billing cycle.

Refunds or pro-rata payments for partial months of membership are not offered.



What if I Have Multiple Discount Codes?

Though you can have multiple discount codes, only one can be used per order. They're prioritized as follows:

  1. Discount offered through a link
  2. Most recent discount as a tier member
  3. Most recent discount for recurring donors
  4. Pre-existing discount in the cart

Higher priority discounts replace lower ones, irrespective of their value. So, if you have a discount in your cart and then click a link for a different discount, the linked discount will be the one applied.


How Discounts Work With Pay What You Want Items

On particular items, you can choose to pay more than the minimum amount on an item. If the price you choose to pay is more than the minimum price the discount code will not apply. The discount will only apply if you choose to pay the minimum price. 


Paying more than the minimum will not discount the item


Paying the minimum will discount the item.

Having another problem? No worries, just get in touch, and we will help as much as we can.