Using Ko-fi for Commissions and Services

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Ko-fi Support

You can now use Ko-fi to take commissions and sell your services. Hooray!

Ko-fi Commissions is a super simple way to let fans buy unique, original work created just for them.

Manage commission types, available slots, set your terms and get paid in advance directly into your PayPal. 

 

How buying a commission on Ko-fi works

Here’s how Ko-fi Commissions work on your page.

 

Setting up Commissions

Start taking commissions from your fans in just a few minutes. Commissions is automatically available with 0% fees to everyone with a Gold subscription.

If you're not a Gold subscriber, you can still use Commissions for a 5% platform fee (fee wiaved until July 2020) by connecting to PayPal from Commission Settings. The platform fee will only be taken from Commissions, we'll never take a cut of your donations!

 

Status & Slots

Turn commissions on or off whenever you like. If you turn them off the commissions tile will say 'Commissions Closed' and your commission status will disappear from the about section of your page. If all your slots are taken your commissions tile will say 'Commissions Closed' too. When you complete a commission you might want to replace the slot.

 

Instructions to Buyers

What information do you need from buyers to complete the commission?

  • Character references?
  • Scene descriptions or example work?
  • Color or style details?

Tell them what you need to know in order to get started with the commission.

 

 

Terms

It’s really important to tell buyers what they can expect from a commission. Buyers will have to accept these terms to complete the commission request and make payment.

Make sure you are very clear about the terms you are offering. Remember that they must not be misleading or unfair. You should at least cover the following topics:

  • When and how will you make contact with them when they commission you?
  • How long they can expect to wait for you to complete the work?
  • Are any revisions included and if so is there an extra fee?
  • How are they permitted to use the commission e.g. commercial / personal?
  • What is your cancellation/refund policy?
  • What are acceptable/unacceptable themes? (Commissions must comply with Ko-fi’s content guidelines)

 

Communication and delivery method

Ko-fi is a listing and payment platform only (at the moment) so once you receive your upfront payment for a commission you will need to communicate with the buyer outside of Ko-fi. Tell the buyer what your preferred contact method is such as Email or Instagram. This will give the buyer a prompt to provide their contact information for you on that platform.

 

Choices

Provide at least one type of commission choice for buyers to select. Perhaps you have a different price for head/bust/body commissions or line drawing/full color.

Provide a few different choices, set the price and upload a watermarked image as an example to let buyers know what to expect.

 

Add-ons

Any choice can also offer additional 'add-on' options. Perhaps you want to offer buyers the option to purchase an extra character in an illustration, an additional 500 words in an article or even a faster delivery of the commission. Add-ons are cumulative so buyers can choose more than 1 for the same commission.

 

Fulfilling Commissions

Acknowledge the buyer

Once you receive a commission you will get an email from Ko-fi and so will the buyer with the details of the commission. This is an example of a creator email.

 

It is good practice to acknowledge the buyer directly. They should have provided you with contact details as part of buying process. You can find that information on the email from Ko-fi or on your Ko-fi's Received page. Let them know you have received the commission, ask any follow up questions about the work or it’s delivery and provide a more accurate estimate of when you think you can get it to them.

 

Send the work

Ko-fi doesn't yet offer a way for you to send completed commissions to buyers.
When you have completed the work you will need to send the files to the buyer using your agreed communication method. It is worth including another reference to your terms when you send the work too.

 

Questions

How do I reject a commission?

Maybe you don’t want to take on a commission or perhaps you are too busy. To reject a commission you must refund the buyer using your connected payment method e.g. PayPal. You must also notify the buyer that you will not be fulfilling their commission request. Please try to do this as soon as is practically possible and as soon as you know you are not going to be able to fulfill the request.

 

I am not sure if my work is suitable for commissions?

Our intention is for commissions to be used for any content which can be digitally delivered, is original work and complies with Ko-fi's content policy. This could be all types of art, written content, video or music, personal messages or advice.

 

What about if I no longer want to use Ko-fi Gold?

If you choose to stop your Ko-fi Gold membership you will still have access to the buyer information on your Ko-fi's Received tab and you will still need to fulfill the commissions you have been paid for. However the Ko-fi Commissions tile and status will disappear from your page and you will no longer be able to use Ko-fi for new commissions.

 

What if a buyer disputes the payment or the work?

Ko-fi Commissions enable buyers to pay creators upfront, directly and with no platform fee. Because of this there is a very small chance that a buyer could open a dispute with their payment provider relating to a commission they purchased from you. The best way to reduce the risk of this happening is to set very clear terms, communicate regularly with buyers and keep records of all communications between you and the buyer. 

 

💡 I have an idea for Ko-fi Commissions

Great! We have a really quick survey for you to share your thoughts.