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Setting your terms

When someone supports a creator, they're paying them directly. That means they decide what's being sold, how it's delivered, and what terms apply.

Ko-fi is not involved in these transactions, so Ko-fi can't mediate disputes, issue refunds, or manage chargebacks.

Setting clear terms helps creators set expectations for their supporters and what to expect. This protects creators if there's ever a disagreement or dispute.

  Note

Important: This article shares general suggestions. It's not legal advice. If creators are unsure about writing their terms, it's best to speak with a qualified lawyer. Ko-fi can't give legal advice or help in disputes or legal claims.

 

Where creators add their terms

Creators can set different terms for Shop, Commissions, and Memberships.

  • Shop - Head to Shop setup and add terms under Your terms.

  • Commissions - Go to Commissions setup and add terms in the Your terms section.

     

  • Memberships - Open Membership settings, scroll to Additional settings, and add terms there.

    Membership setup page: the creator scrolls to Additional settings, ticks Set your terms, and types membership terms into the box, which then saves

Once the terms have been added, supporters will see them at checkout and will need to agree to them before they can complete their order. They'll also appear in the checkout disclaimer.

Membership checkout page: below the payment buttons, the checkout disclaimer links to the creator's terms, and the supporter opens and scrolls through the terms before paying

 

What to include in the terms

The terms should reflect how creators work, including what is offered, how it's delivered, and how inquiries, disputes, and item returns (if applicable) are handled.

They don't need to cover every possible scenario, but they should give supporters a clear idea of:

  • What they are getting.
  • How and when they will receive it.
  • What happens if something needs to change.
  • Any limits on usage or revisions.
  • When refunds are or are not available.

Even if creators only sell digital downloads or offer simple commissions, a few lines can help avoid confusion and give a professional and prepared impression.

Contact details

How can people reach creators if they have questions?

Example: "Email me at yourname@email.com if you have questions before buying or want to chat about changes to your order."

Delivery times

How long will it take to deliver?

Example: "Commissions usually take 7-14 days. If I need longer, I'll let you know within 10 days of your order."

Data protection

How will creators handle their supporters' personal info?

Example: "I only use your data to process your order. I won't share it or use it for marketing."

Refund policy

When do creators offer refunds?

Example: "Refunds available within 14 days for unused items returned in original packaging."

Usage rights

Can supporters use the creator's work commercially?

Example: "For personal use only. Contact me if you'd like to license it for commercial use."

Revision policy

How many changes are included?

Example: "Two free revisions included. After that, it's $5 per extra change."