Submit a request

Issue receiving payments:

Make sure your payment accounts are unrestricted. Check by logging into PayPal or Stripe.

Ko-fi Fees:

You can find more info on fees here.

Supporters see an error or their payment failed:

Use this guide to help your supporter or try to offer an alternative payment method by connecting PayPal or Stripe.

Can I request new payment methods:

We currently support Stripe and PayPal. Learn more here.

What info is shared as a Creator:

Ko-fi won’t share your personal data, but Stripe and PayPal might share details based on your account settings. More details here.

I have a pending payment:

Check why your payment is pending here.

Changing membership payment account:

View our FAQ here.

Member payment overdue:

Usually, it retries automatically. More info here.

My payment failed:

Try using a different browser, device, or payment method. If you are paying by card read more here. If using PayPal find more help here.

I would like a refund:

Your payment goes directly to the Creator’s payment account. Here’s how to contact the Creator to request a refund.

I haven’t received a payment confirmation:

Your payment may have failed. Your payment will likely return to your account within 5 working days. See more here.

Can I cancel my subscription:

Manage or cancel your subscription here.

Can I make anonymous payments on Ko-fi:

Learn about your choices when making a payment here.

I supported a Creator but can’t see content:

Follow our help guide here.

Can’t find your subscription?

Check your account details here.

Forgot which email you used?

Find out how to access your content here.

Guest activation link expired?

Use this guide.

Want to cancel your membership?

Follow our guide here.

If you see an error connecting your payment method:

1. Try a different browser or device.
2. Make sure you’re not using a proxy, VPN, or pop-up blocker.

PayPal not available in your country?

Read more here. See our top requested payment platforms.

Do you need to be a business to use Ko-fi?

No, any PayPal account works! Learn how to upgrade to a business account.

Can I use the same PayPal on multiple Ko-fi pages?

Yes! See details here.

Cancel Gold subscription:

Follow our guide here.

Subscription payment failed:

See troubleshooting steps here.

Issues with Gold fees:

Learn more about fees here.

Lost access or typo in your email?

Let us know the new email address you want to use (can’t be linked to an existing Ko-fi page). Read more here.

Forgot your email?

Try resetting your password with your Ko-fi username. Check your spam/junk folder if you don't receive the reset link. More info here.

Verification link not received or expired?

Read more here.

Not receiving password reset link?

See our guide here.

Email change confirmation not received?

Check out the article here.

Social account login not working?

Learn more here.

Need help deleting your account?

Follow our guide here.

Lost access?

We can help you regain access. Provide a new email that isn’t linked to Ko-fi. More info here.

Not receiving delete confirmation email?

See troubleshooting steps here.

Think your account is compromised?

Follow the steps here.

Want to keep your account secure?

Check out our security tips here.

How do I set up 2 factor authentication (2FA)?

Use our article here.

For Supporters:

• Email not working?

  See our guide here.

• Verification link expired?

  Get help here.

• What info is shared as a supporter?

  Learn more here.

For Creators:

• No PayPal or Stripe account?

  See our guide here.

• PayPal account won’t connect?

  Troubleshoot here.

• What info is shared as a creator?

  Read more here.

Not sure where to begin?

Join our Zero-to-Launch Challenge.

Shop asset size limits?

Find out more in our Shop FAQs.

Changed your username?

Learn how long it takes to update here.

Issues with membership tiers?

Check out our Membership guide.

Setting up Discord?

Check out our guide here.

Setting up Stream Alerts?

See our guide here.

Setting up Membership Tiers?

Read more here.

Need help with something else?

Visit our Help Center.

Still waiting for an item or commission?

Send the Creator a message. If no response, read more here.

Haven’t received your Discord role?

See our guide here. If you lost your role, use our guide here.

Payment confirmation not received?

Your payment may have failed. Refunds process in 5 working days. Use this guide.

Paid but can’t access content?

Find troubleshooting steps here.

Verification code expired or transaction link not working?

See our guide here.

Content questions:

• NSFW:

  For examples on what kind of NSFW content is allowed with the NSFW Tag, see our guidance article here.

• What content is allowed on Ko-fi?

  Have a look at our content guidelines here.

Bought something that isn’t working?

Message the Creator directly.

If you see an error on Ko-fi, try these steps:

1. Check if the issue happens on a different browser, device, or in a private/incognito tab.
2. Ensure you're not using a pop-up blocker, proxy, or VPN.
3. If you can recreate the problem, tell us your country, device, and browser.
4. Share any images, videos, or details that could help.
5. Let us know if this issue prevents you from using your page.

Having issues with Discord setup?

Follow our guide here.

Trouble claiming your Discord role?

See our guide here. If you lost your role, use our guide here.

Membership renewal issues?

See our guide here.

Problems with Stream Alerts?

Check our guide here.

Thank you for your feedback!

• Please tell us if you know of any platforms that do what you're asking for.
• We read all your responses and take it into account when planning our roadmap.
• If you have a question, please choose a different category.

Thank you for your feedback!

• Please tell us if you know of any platforms that do what you're asking for.
• We read all your responses and take it into account when planning our roadmap.
• If you have a question, please choose a different category.

Thank you for your feedback!

• Please tell us if you know of any platforms that do what you're asking for.
• We read all your responses and take it into account when planning our roadmap.
• If you have a question, please choose a different category.

Thank you for your feedback!

• Please tell us if you know of any platforms that do what you're asking for.
• We read all your responses and take it into account when planning our roadmap.
• If you have a question, please choose a different category.

Thank you for your feedback!

• Please tell us if you know of any platforms that do what you're asking for.
• We read all your responses and take it into account when planning our roadmap.
• If you have a question, please choose a different category.

• You should have received an email at the address linked to your Ko-fi page. This email includes an appeal link that lets our Trust & Safety team review your appeal through the appropriate channel.
• Please check your spam/junk email folders as well.
• If you didn’t receive the email or are having trouble, let us know.

If you need to report a Ko-fi page:

Follow our guide here so that our Trust & Safety team receives your report.

If you didn’t receive content, an item, or a commission:

• Select the query type “I did not receive item or content” under Page & Content and the support team can help you.
• If you want to report a Ko-fi page because there is evidence of fraudulent activity affecting a large group of users, choose “Other” in the report form as the report reason. Choosing “unfulfilled goods/services” will redirect you to our support team.

To help us address your issue faster, please select the most relevant category when letting us know about it.

To access our law enforcement request form and information, see our article here.

If you have any questions, let us know.