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Ko-fi page URL

Enter the Ko-fi Page you're having trouble with or if it is your page. This helps us solve problems more quickly.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible. Please include relevant usernames and links.

Safe content confirmation

I confirm that everything I submit in this form does not include illegal or harmful content.

Attachments

Add file or drop files here

If you've already submitted a ticket, no need to raise another. To add more detail, just reply to the confirmation email you received.

Duplicate tickets may be merged into a single thread.

Articles that may help

Here are answers to some of our most common questions:

Issue receiving payments:

Make sure your payment accounts are unrestricted. Check by logging into PayPal or Stripe.

Ko-fi fees:

You can find more info in our fees article.

Supporters see an error or their payment failed:

Use our PayPal error guide to help your supporter, or offer an alternative payment method by connecting PayPal or Stripe.

Can I request new payment methods?

We currently support Stripe and PayPal. Learn more about how you get paid.

What info is shared as a creator?

Ko-fi won't share your personal data, but Stripe and PayPal might share details based on your account settings. Read more about what's shared.

Pending payment:

Find out why your payment is pending.

Changing your membership payment account:

View our Memberships FAQ.

Member payment overdue:

It usually retries automatically — find out more in our Memberships FAQ.

Here are answers to some of our most common questions:

My payment failed:

Try using a different browser, device, or payment method. If you're paying by card, read our guide to card payment failures. If you're using PayPal, find help with PayPal payment issues.

I'd like a refund:

Your payment goes directly to the creator's payment account. Find out how to request a refund.

I haven't received a payment confirmation:

Your payment may have failed. If so, it will likely return to your account within 5 working days. See our content access FAQ.

Here are answers to some of our most common questions:

Can't find your membership:

Check your account details.

Forgot which email you used?

Find out how to access your content.

Guest activation link expired:

Follow our guide to reactivating your account.

Want to cancel your membership?

Follow our guide to cancelling a membership.

Here are answers to some of our most common questions:

If you see an error connecting your payment method:

Try a different browser or device.
Make sure you're not using a proxy, VPN, or pop-up blocker.

PayPal not available in your country?

Read about alternative payment options and our top requested platforms.

Do you need to be a business to use Ko-fi?

No, any PayPal account works! Learn how to upgrade to a business account.

Can I use the same PayPal on multiple Ko-fi pages?

Yes! See the details on using one PayPal across multiple pages.

Here are answers to some of our most common questions:

Cancel Gold subscription:

Follow our guide to cancelling Ko-fi Gold.

Subscription payment failed:

See troubleshooting steps for Gold payment failures.

Questions about Gold fees:

Learn more about Ko-fi Gold fees.

Here are answers to some of our most common questions:

Lost access or typo in your email:

Let us know the new email address you want to use (it can't be linked to an existing Ko-fi page). Read more about updating your email address.

Forgot your email?

Try resetting your password with your Ko-fi username. Check your spam/junk folder if you don't receive the reset link. See our content access FAQ.

Verification link not received or expired:

Read our guide to account verification.

Not receiving your password reset link:

See our guide to password reset emails.

Email change confirmation not received:

Read our guide to updating your email address.

Social account login not working:

Learn more about social login troubleshooting.

Here are answers to some of our most common questions:

Need help deleting your account:

Follow our guide to deleting your account.

Lost access:

We can help you regain access. Provide a new email that isn't linked to Ko-fi. Read more about updating your email address.

Not receiving your delete confirmation email:

See troubleshooting steps for missing confirmation emails.

Here are answers to some of our most common questions:

Think your account is compromised?

Follow the steps to secure your account.

Want to keep your account secure?

Check out our security tips.

How do I set up two-factor authentication (2FA)?

Read our guide to setting up 2FA.

Here are answers to some of our most common questions:

For supporters:

Email not working:

See our guide to supporter account emails.
Verification link expired:

Get help activating your account.
What info is shared as a supporter?

Learn more about supporter data sharing.

For creators:

No PayPal or Stripe account?

See our guide to setting up a payment account.
PayPal account won't connect:

Troubleshoot PayPal connection issues.
What info is shared as a creator?

Read more about creator data sharing.

Here are answers to some of our most common questions:

Not sure where to begin:

Join our Zero-to-Launch Challenge.

Ko-fi Shop asset size limits:

Find out more in our Ko-fi Shop FAQ.

Changed your username:

Learn how long it takes for username changes to update.

Issues with membership tiers:

Check out our Membership guide.

Here are answers to some of our most common questions:

Setting up Discord:

Check out our guide to Discord rewards.

Setting up Stream Alerts:

See our guide to Stream Alerts.

Setting up Membership Tiers:

Read our Memberships guide.

Need help with something else?

Visit our Help Center.

Here are answers to some of our most common questions:

Still waiting for an item or commission?

Send the creator a message. If there's no response, read our guide to unfulfilled orders.

Haven't received your Discord role?

See our guide to joining a creator's Discord. If you lost your role, read our guide to recovering Discord access.

Payment confirmation not received:

Your payment may have failed. Refunds process in 5 working days. Use our PayPal payment guide.

Paid but can't access content?

Find troubleshooting steps for accessing content.

Verification code expired or transaction link not working:

See our guide to account verification.

If you have a question about content on Ko-fi, these resources may help:

Copyright Guidelines

Explains copyright considerations for creators.

Physical Item Guidance

Details what physical products you can sell.

For our full terms and policies, see our Terms of Service and Privacy Policy.

If you have a question about NSFW content on Ko-fi, these resources may help:

Using the NSFW Tag

Explains what kind of NSFW content is allowed with the NSFW tag.

Ko-fi Content Guidelines

Covers what's allowed on Ko-fi.

For our full terms and policies, see our Terms of Service and Privacy Policy.

Here are answers to some of our most common questions — and some steps worth trying before you raise a ticket:

Can't find creators on Ko-fi:

Currently, you can't search for creators directly on Ko-fi, so be sure to look for a link to your favorite creators' Ko-fi pages on their social media profiles. Find more details on creator search.

Bought something that isn't working:

Message the creator directly.

If you see an error on Ko-fi, try these steps:

Check if the issue happens on a different browser, device, or in a private/incognito tab.
Ensure you're not using a pop-up blocker, proxy, or VPN.
If you can recreate the problem, tell us your country, device, and browser.
Share any images, videos, or details that could help.
Let us know if this issue prevents you from using your page.

Having issues with Discord setup:

Follow our guide to Discord setup.

Trouble claiming your Discord role:

See our guide to claiming your Discord role. If you lost your role, read our guide to recovering Discord access.

Membership renewal issues:

See our guide to membership renewals.

Problems with Stream Alerts:

Check our Stream Alerts guide.

Thank you for your feedback!

Please tell us if you know of any platforms that do what you're asking for.
We read all your responses and take it into account when planning our roadmap.
If you have a question, please choose a different category.

Thank you for your feedback!

Please tell us if you know of any platforms that do what you're asking for.
We read all your responses and take it into account when planning our roadmap.
If you have a question, please choose a different category.

Thank you for your feedback!

Please tell us if you know of any platforms that do what you're asking for.
We read all your responses and take it into account when planning our roadmap.
If you have a question, please choose a different category.

Thank you for your feedback!

Please tell us if you know of any platforms that do what you're asking for.
We read all your responses and take it into account when planning our roadmap.
If you have a question, please choose a different category.

Thank you for your feedback!

Please tell us if you know of any platforms that do what you're asking for.
We read all your responses and take it into account when planning our roadmap.
If you have a question, please choose a different category.

Please only use this query type if you're unable to submit your appeal via the email you received.

If you've been asked to submit a content verification check, please select that query type above.

Once you've submitted your ticket, keep an eye on your inbox — you'll receive an email with instructions you'll need to follow to progress your case.

Please only use this option if we've asked you to send in a content verification check.

If you need to report a Ko-fi page:

Follow our guide to reporting a page so that our Trust & Safety team receives your report.

If you didn't receive content, an item, or a commission:

Select the query type "I did not receive item or content" under Page & Content and the support team can help you.
If you want to report a Ko-fi page because there is evidence of fraudulent activity affecting a large group of users, choose "Other" in the report form as the report reason. Choosing "unfulfilled goods/services" will redirect you to our support team.

To help us address your issue faster, please select the most relevant category when letting us know about it.

To access our law enforcement request form and information, see our article here.

If you have any questions, let us know.

You can raise a complaint with us about:

our measures relating to illegal content
our measures relating to content harmful to children
our action/inaction relating to freedom of expression and/or privacy
our use of automated systems for content moderation purposes
how we have handled the reporting of content

For more details on how we handle complaints, check out our Terms & Conditions.

Submit a request

Articles that may help

Here are answers to some of our most common questions:

Issue receiving payments:

Ko-fi fees:

Supporters see an error or their payment failed:

Can I request new payment methods?

What info is shared as a creator?

Pending payment:

Changing your membership payment account:

Member payment overdue:

Here are answers to some of our most common questions:

My payment failed:

I'd like a refund:

I haven't received a payment confirmation:

Can I cancel my membership?

Can I make anonymous payments on Ko-fi?

I supported a creator but can't see their content:

Here are answers to some of our most common questions:

Can't find your membership:

Forgot which email you used?

Guest activation link expired:

Want to cancel your membership?

Here are answers to some of our most common questions:

If you see an error connecting your payment method:

PayPal not available in your country?

Do you need to be a business to use Ko-fi?

Can I use the same PayPal on multiple Ko-fi pages?

Here are answers to some of our most common questions:

Cancel Gold subscription:

Subscription payment failed:

Questions about Gold fees:

Here are answers to some of our most common questions:

Lost access or typo in your email:

Forgot your email?

Verification link not received or expired:

Not receiving your password reset link:

Email change confirmation not received:

Social account login not working:

Here are answers to some of our most common questions:

Need help deleting your account:

Lost access:

Not receiving your delete confirmation email:

Here are answers to some of our most common questions:

Think your account is compromised?

Want to keep your account secure?

How do I set up two-factor authentication (2FA)?

Here are answers to some of our most common questions:

For supporters:

Email not working:

Verification link expired:

What info is shared as a supporter?

For creators:

No PayPal or Stripe account?

PayPal account won't connect:

What info is shared as a creator?

Here are answers to some of our most common questions:

Not sure where to begin:

Ko-fi Shop asset size limits:

Changed your username:

Issues with membership tiers:

Here are answers to some of our most common questions:

Setting up Discord:

Setting up Stream Alerts:

Setting up Membership Tiers:

Need help with something else?

Here are answers to some of our most common questions:

Still waiting for an item or commission?

Haven't received your Discord role?

Payment confirmation not received:

Paid but can't access content?

Verification code expired or transaction link not working:

Ko-fi Content Guidelines

Copyright Guidelines

Physical Item Guidance

Using the NSFW Tag

Ko-fi Content Guidelines

Here are answers to some of our most common questions — and some steps worth trying before you raise a ticket:

Can't find creators on Ko-fi:

Bought something that isn't working: