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I Supported a Creator but I Can't See Their Posts

Some creators add exclusive posts and gallery images that are only available to recent supporters (30 days) or monthly subscribers.

If you supported someone on Ko-fi that has supporter-only content without creating an account you'll need to complete your sign-up using the link we sent you within 48 hours to view those posts.

 

Signing Up to Ko-fi After Supporting Someone

You should receive an email from Ko-fi to the address you entered when you supported the creator.

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In the email from Ko-fi, you will receive a thank you message from the creator you supported. At the bottom of the email, you'll also find 2 links: 

  1. Sign up and link this transaction - This allows you to create an account and automatically unlock the supporter-only posts you purchased on that new account.
  2. Link it to an existing account - This allows you to link your support to an account you already have to unlock the support-only content there.

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I Passed the 48-Hour Limit or I Didn't Receive an Email

If no email was received from Ko-fi or it's more than 48 hours since you supported the creator, you can contact us directly with your PayPal email and we can usually manually credit your account with the support.
 

I Was Logged in to Ko-fi When I Supported Someone and the Content Is Still Not Available

If your payment is pending or any status other than completed you will not be able to view the supporter-only content. Pending status is usually due to an issue with the creator's payment settings, not yours. Once the payment has completed the content will be available for view. If you made the payment using PayPal and PayPal is unable to complete the payment after 30 days they will return the funds to you.

 

If you think something else is causing the problem or you'd just like some more help with a transaction please get in touch and we'll try and help.