Helping your supporters
With this section, you are able to help your supporters with common issues
Helping your supporters create a Ko-fi account
Supporters with accounts can access exclusive content, track their payments, and stay better connected to y...
How to help a supporter cancel their membership đź’ł
If a supporter wants to stop their membership to you, they can do it anytime from their own Ko-fi account. ...
What personal information is shared on Ko-fi as supporter?
We know your supporter’s privacy is key, that’s why we only require a little bit of information from them t...
How do supporters join my Discord server?
You can offer Discord roles as a reward for one-time support or joining your membership. These roles can un...
How to explain Ko-fi to your audience
Ko-fi is a fun, friendly way for your supporters to say thanks and help fund your creative work. Â How does...
Supporter payments FAQ
These are some common questions that your supporters may have about payments, from fees to refunds. Â Ko-f...
Why did my supporter’s card payment fail?
If someone is having trouble supporting you with a card payment, don’t worry. On Ko-fi, creators (like you!...
What information do supporters share? Public & private options
When someone supports you on Ko-fi, they’ll enter a few essential details like their preferred username, em...
Accessing content FAQ
As a creator, it's important to ensure that your supporters can access your content without any issues. Bel...
Unfulfilled commission or shop order
If a supporter reaches out to say they haven’t received something they ordered from you, like a commission,...
What to do when a supporter can't pay with PayPal
If a supporter is running into a PayPal error when trying to support you, don’t worry! Remember, you connec...
My supporter can't see creator's content after payment
If they support a creator to unlock content, they'll need to create a Ko-fi account, and their payment shou...
How can a member change their membership?
If they’re already supporting a creator with a monthly donation or as a member of a tier, here's how a memb...
Supporter account settings FAQ
If your supporter needs to update their email, cancel a subscription, or delete their Ko-fi account, this g...
My supporter is having trouble with their subscription
If a supporter is having issues with their monthly donation or membership like a failed payment, an unexpec...
My supporter can’t find their transaction or subscription
Supporters can send you payments on Ko-fi without creating an account. But if they do set one up, it’s easi...