Helping your supporters
With this section, you are able to help your supporters with common issues
Helping your supporters create a Ko-fi account
Supporters with accounts can access exclusive content, track their payments, and stay better connected to y...
How to help a supporter cancel their membership đź’ł
Supporters can cancel their membership anytime from their Ko-fi account by heading to Account & Billing > S...
How can a supporter get a refund?
On Ko-fi, payments go directly to the creator, so refunds are handled by them. Each creator sets their own ...
What personal information is shared on Ko-fi as supporter?
We know your supporter’s privacy is key, that’s why we only require a little bit of information from them t...
How do supporters join my Discord server?
You can offer Discord roles as a reward for one-time support or joining your membership. These roles can un...
How to explain Ko-fi to your audience
Ko-fi is a fun, friendly way for your supporters to say thanks and help fund your creative work. How does K...
Supporter payments FAQ
These are some common questions that your supporters may have about payments, from fees to refunds. Â Ko-f...
Why did my supporter’s card payment fail?
If someone is having trouble supporting you with a card payment, don’t worry. On Ko-fi, creators (like you!...
What information do supporters share? Public & private options
When someone supports you on Ko-fi, they’ll enter a few essential details like their preferred username, em...
Accessing content FAQ
As a creator, it's important to ensure that your supporters can access your content without any issues. Bel...
Unfulfilled commission or shop order
If a supporter reaches out to say they haven’t received something they ordered from you, like a commission,...
What to do when a supporter can't pay with PayPal
If a supporter is running into a PayPal error when trying to support you, don’t worry! Remember, you connec...
My supporter can't see creator's content after payment
If they support a creator to unlock content, they'll need to create a Ko-fi account, and their payment shou...
How can a member change their membership?
If they’re already supporting a creator with a monthly tip or as a member of a tier, here's how a memb...
Supporter account settings FAQ
If your supporter needs to update their email, cancel a subscription, or delete their Ko-fi account, this g...
My supporter is having trouble with their subscription
If a supporter is having issues with their monthly tip or membership like a failed payment, an unexpected c...
My supporter can’t find their transaction or subscription
Supporters can send you payments on Ko-fi without creating an account. But if they do set one up, it’s easi...
My supporter’s PayPal payment is unclaimed, pending, or declined
Here on Ko-fi, payments go straight to your own PayPal account, quick and direct. If a supporter’s payment ...