Supporter account settings FAQ
If your supporter needs to update their email, cancel a subscription, or delete their Ko-fi account, this guide covers the most common account questions.
Lost access to the email linked to their account
No problem, we can help. Just have your supporter follow the steps in this guide under “Lost access to Ko-fi account email”.
Can my supporter update the email they use to log in to Ko-fi?
Yes! They can change your login email at any time.
Here’s our step-by-step guide.
How do supporters cancel a subscription to me?
If a supporter no longer wants to subscribe to your membership, they can cancel at any time:
- Have them log in to their Ko-fi account and go to More > Account and Billing.
- Under “Subscriptions,” they’ll see their active memberships.
- Click “Don’t Renew” next to the subscription they want to end.
- After canceling, they’ll usually keep access until the end of the current billing period. They won’t be charged again.
You can share this guide with them if they need help managing their membership.
If a supporter tells you they can’t see their subscription, they can reach out to our support team with:
- The Ko-fi page link they're subscribed to (your Ko-fi page)
- The payment date
- The amount paid
- The email address used at checkout
- Their PayPal email (if they paid with PayPal)
- Any other email addresses they might’ve used
If they’ve requested a refund from you, you can issue one with this guide.
Note
You can also cancel a supporter’s subscription following the steps here. However, you may not be able to cancel the subscription if they don’t have the subscription tied to a Ko-fi account.
How do supporters delete their Ko-fi account?
If your supporter would like to close their Ko-fi account, they can follow the steps in this article.
Make sure they’re aware that deleting an account doesn’t cancel any active subscriptions - they have to cancel them following the guide above before deleting their account.
We’re always here for you! Feel free to submit a request. 💌