Setting up two-factor authentication (2FA)
By enabling 2FA, you'll protect your account with both your password and a code from your email or authentication app. It's a simple step to keep your account safe and your work secure. đ
Enabling 2FA
You can secure your Ko-fi account by setting up 2FA with either an authentication app or your email. Both options provide an extra layer of protection, ensuring only you can access your account. Choose the method that works best for you, and follow the steps below to get started.
If you prefer a simpler way to secure your Ko-fi account, you can set up 2FA using your email. With this option, each time you log in, you'll receive a one-time code directly to your inbox. Youâll need this code and your password to get into your account. Follow the steps below to enable 2FA via email.
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Go to your Account & Billing and under Two-factor authentication, tap Set up.
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Select Email and tap Next.
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Check your inbox for an email from Ko-fi@ko-fi.com titled âYour 2FA Verification Code isâŚâ
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Enter the code and hit Verify.
And thatâs it! Youâve successfully set up email 2FA.
With an authenticator app like Google Authenticator, LastPass, or Microsoft Authenticator, youâll receive a unique code on your mobile device each time you log in. This code is required in addition to your password, making it much harder for anyone else to access your account. Follow the steps below to set up 2FA with an authenticator app.
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Go to your Account & Billing. Head to Two-factor authentication, and choose Set up.
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Select Authentication app and tap Next.
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Scan the QR code with your authentication app. If you canât scan the QR code, copy/paste the secret code into your authentication app.
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Enter the code shown in your authenticator app.
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Next, enter your mobile number for SMS backup in case you lose access to your authenticator.
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Enter the SMS code and tap Verify.
Voila! Your account is now secured with 2FA.
We're here if you need us or if you have any suggestions. Feel free to send any questions our way. đ
Frequently Asked Questions
If you suspect your account has been compromised, follow our guide here to secure your account and contact us.
Canât access your authenticator? You can send an SMS code to your number instead.
If you lost access to that phone number or youâre not receiving the SMS code, contact us and weâll lend a hand once we verify itâs you.
We ask for a phone number to ensure you can still access your account if you lose access to your authentication app.
If youâd rather not use a phone number, we suggest enabling 2FA via email instead.
If you receive an âIncorrect formatâ error when entering your phone number, make sure you enter your number with:
- No spaces
- No special characters (such as spaces or dashes)
- No country code
Also be sure that youâre not using a VoIP, such as a Google Voice number.
If youâre still getting the error, contact us and weâll be happy to help.
Need to remove 2FA from your account? Follow these steps.
- Navigate to your Account & Billing.
- Under Two-factor authentication, tap
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- Select Disable.
If you canât log in to your account to disconnect, reach out and weâll help!