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Setting up two-factor authentication (2FA)

By enabling 2FA, you'll protect your account with both your password and a code from your email or authentication app. It's a simple step to keep your account safe and your work secure. 🔒

 

Enabling 2FA

You can secure your Ko-fi account by setting up 2FA with either an authentication app or your email. Both options provide an extra layer of protection, ensuring only you can access your account. Choose the method that works best for you, and follow the steps below to get started.

Email Authentication app

If you prefer a simpler way to secure your Ko-fi account, you can set up 2FA using your email. With this option, each time you log in, you'll receive a one-time code directly to your inbox. You’ll need this code and your password to get into your account. Follow the steps below to enable 2FA via email.

  1. Go to your Account & Billing and under Two-factor authentication, tap Set up.

    2fa-setup.png

  2. Select Email and tap Next.

    choose-2fa-method-email.png

  3. Check your inbox for an email from Ko-fi@ko-fi.com titled “Your 2FA Verification Code is…”

    verification-code-email.png

  4. Enter the code and hit Verify.

    enter-code-email.png

And that’s it! You’ve successfully set up email 2FA.

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We're here if you need us or if you have any suggestions. Feel free to send any questions our way. 💌

 

Frequently Asked Questions

My account has been compromised/hacked

If you suspect your account has been compromised, follow our guide here to secure your account and contact us.

I lost access to my email

If you can’t receive 2FA emails due to lost email access, you can reach out to us here.

We’ll ask some security questions to make sure it’s you and help you change your account email.

For more info, check out our help article here.

I lost access to my authenticator app

Can’t access your authenticator? You can send an SMS code to your number instead.

sms-code.png

If you lost access to that phone number or you’re not receiving the SMS code, contact us and we’ll lend a hand once we verify it’s you.

Can I enable 2FA without a phone number?

We ask for a phone number to ensure you can still access your account if you lose access to your authentication app.

If you’d rather not use a phone number, we suggest enabling 2FA via email instead.

I received an error entering my phone number

If you receive an “Incorrect format” error when entering your phone number, make sure you enter your number with:

  • No spaces
  • No special characters (such as spaces or dashes)
  • No country code

Also be sure that you’re not using a VoIP, such as a Google Voice number.

If you’re still getting the error, contact us and we’ll be happy to help.

How do I disconnect 2FA?

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Need to remove 2FA from your account? Follow these steps.

  1. Navigate to your Account & Billing.
  2. Under Two-factor authentication, tap gear-icon.png.
  3. Select Disable.

If you can’t log in to your account to disconnect, reach out and we’ll help!