Account settings

Keeping your Ko-fi account safe

We take account security very seriously. Here are some best practices you can follow to help make sure your...

Switch to dark mode

Switch to dark mode to keep your eyes comfy and save energy. Dark mode offers a softer, darker background w...

Updating your Ko-fi account email address

You can always change the email you log in with whenever you like. Here we’ll cover what to do if you’ve ma...

Changing email notification settings

Stay on top of your Ko-fi updates by customizing your email notifications. You can choose whether you want ...

Setting up two-factor authentication (2FA)

By enabling 2FA, you'll protect your account with both your password and a code from your email or authenti...

Does Ko-fi support other languages?

Currently, Ko-fi is only available in English. But we know how important it is to support creators from all...

How to issue a refund

On Ko-fi, payments are made directly from supporters to you, which also means you’re in control of refunds....

Blocking and limiting users on Ko-fi

Ko-fi is a friendly and supportive community, and we want to keep it that way! If you've had a bad experien...

I think my account has been compromised

If you notice unfamiliar activity on your Ko-fi account or you’ve received a notification from Ko-fi that d...

Resetting your password

If you've forgotten your password, don’t worry! Follow these simple steps to reset it: Click here or tap...

Delete my account

Sorry to see you go! 😢 We've got your back if you need to delete your account. Don't forget, we're alway...

Cancel your Ko-fi Gold subscription

We understand if you've decided to cancel your Gold subscription. By canceling, you won't be charged again ...