How do I add tracking links to physical orders?

Adding tracking information for physical orders is a great way to keep your supporters in the loop about their purchase. You can add shipping tracking links for any physical orders you sell through Ko-fi Shop and Commissions.



Step-by-step guide

  1. Head over to your Payments & Orders section. Filter to "Shop Orders (not shipped)" or β€œCommissions (not completed)” to find your pending orders.
  2. Find the order you want to update and click on the three dots (…) beside it. This will open more options for that specific order.
  3. Select β€œMark as Shipped”. This option is where you'll enter the tracking details.
  4. In the provided field, enter the tracking link given by your courier. If a direct link is not available, click β€œor add tracking number” then input the tracking ID and courier name.
  5. Tap β€œMark as Shipped” again to complete the update.

Voila πŸŽ‰ your tracking link is added, and your order is marked as shipped.


What happens next?

Your supporter automatically receives an email with the tracking link or the courier details. This keeps them informed about the status of their order and reduces queries about where their order is.


How can I send tracking links for physical items for membership benefits?

Currently, for memberships, you'll need to message your member with any tracking links. We're working on making this better in the future.

Got questions? We're here for you. Feel free to submit a request our way. πŸ’Œ