How to cancel a membership to a creator?

When you join a membership tier, you'll keep paying until you choose to cancel. Stopping your membership will end any further charges. 🛑

 

How to stop your membership:

You can cancel your membership in just a few steps:

  1. Visit your Account Settings
  2. Scroll to “Subscriptions”
  3. Click the "three dots" next to the membership you want to stop
  4. Choose “Do Not Renew”

Your membership status will change to “cancelled.” 👍 You can still enjoy access to content and benefits until your membership period ends. No more future payments.

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Can't find your membership?

Having trouble spotting your membership on Ko-fi? Here’s a quick guide to help:

  1. Log in first: Make sure you're logged in to the correct account.
  2. Check your email: You might have used a different email to sign up. Quickly search your email inboxes for "Ko-fi" to find the welcome email that says, "You joined [the tier name]."

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  3. Failed Payment: If you've looked through your account and emails but still can't find your confirmation email, your payment might have failed. It's best to double-check with our support team.

You can reach out to the Support team here. If you are reaching out about a membership you cannot see, please include the Ko-fi page (ko-fi.com/handle), the membership tier you joined, when you paid, and the amount paid.

 

Don't have a Ko-fi account?

You'll need an account to manage your memberships. Just follow the "manage subscription" link in the email you received, and you'll be guided through the sign-up process.

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If your email link isn’t working anymore, reset your password for the email account you want to access, this will create your account. Follow our help article to get it sorted.

We're here if you need us. Feel free to submit a request our way. 💌

 

Frequently Asked Questions 

Why was my membership cancelled?
Your membership could be cancelled due to multiple failed payments or if the Creator decides to cancel it. If you think it shouldn't have been cancelled, please submit a request.
My membership is overdue
If your membership is overdue and you cancel it, it will end right away. If you think you shouldn't be charged for an overdue membership, let us know.
I’ve been charged twice for the same membership
This might be a pending charge, which usually clears up in about 5 days. If it doesn't, reach out to us. Please include details like the Ko-fi page, the membership tier you're in, when you were charged, and how much.
I would like a refund
Payments go straight to creators. If you need a refund, contact the creator directly from their profile page:
  1. Head to the creator's page (under their profile pic) > "Send a Message".

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  2. Give the creator a reasonable amount of time to respond after contacting them on Ko-fi and other platforms (as they may not have seen their Ko-fi direct messages). If you do no hear back from the creator, you may be able to dispute the payment directly with PayPal or your bank if you paid by card.