My Ko-fi Gold subscription payment failed
If you received an email about your Ko-fi Gold subscription payment failing, don't worry. We usually retry the payment a few times before anything happens to your Gold status. However, if the payment continues to fail, you might need to take action. This guide will help you.
Did you know you can get all of the benefits of Gold, without the monthly subscription? Learn about Contributor status here. You get all the benefits of Gold membership but only pay 5% platform fee of each transaction, excluding any payment processor fees.
Common reasons for subscription failures
Subscriptions usually fail because of insufficient funds or expired cards:
Insufficient funds
If there aren't enough cleared funds in your PayPal account or linked payment source, you'll need to top up. Check your balance by logging into PayPal or your payment source.
Expired cards
If your card has expired, you'll need to update your details.
If you paid with your credit or debit card:
- Go to the Ko-fi menu: More > Account & Billing.
- Under “Subscriptions”, find your Gold subscription.
- Choose Update Card and enter your new card information.
If you paid via PayPal:
- You’ll need to log-in to your PayPal account.
- Find your subscription to Ko-fi Gold under “Pre-approved payments”.
- Select Ko-fi and check your Gold subscription.
- Choose your funding source.
- Then save.
This will be active for future payments, though it may take a few days to process.
If your payment method is working
If you have enough funds and your card is working, we recommend canceling your Gold subscription via your Account Settings and then signing up again here. If you're worried about keeping legacy pricing or discounts, reach out to our support team here.
We're here if you need us. Feel free to send any questions our way. 💌