Payments
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How to Connect a Stripe Account to Ko-fi
What is Stripe? Stripe offers a fast and direct way for supporters to pay via their bank card directly to y...
Ko-fi Support -
I Don't Have a PayPal Account
All payments are made directly between supporters and creators using either PayPal or Stripe. Unlike most o...
Ko-fi Support -
How do I Switch to a PayPal Business Account
You can quite easily change your PayPal account to a Business account for free. First log into your PayP...
Ko-fi Support -
My PayPal Funds Are on Hold
Occasionally, we have heard from Creators that PayPal have placed their account "On hold". Funds may be pu...
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How to Use Apple Pay
Apple Pay gives your supporters a super convenient way to donate almost instantly. You can accept payments ...
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Can I Create Multiple Ko-fI Pages With the Same Paypal Account?
In short, yes you can! If you have multiple, separate online personas or projects it can make sense to have...
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I've Used the Wrong PayPal Email Address
Changing Your Email Address If you've used the wrong PayPal email address on Ko-fi the first thing to do...
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What Personal Information Is Shared on Ko-fi?
When a payment is made only the minimal information between the supporter and the creator is shared on Ko...
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Why Do Shipping Options Appear Under My Ko-fi Payments?
Some members have reported that PayPal requests shipping information after a donation is made. PayPal ha...
Ko-fi Support -
Why Is My Payment Showing as Pending?
Ko-fi doesn't handle any money that is sent. The payment is made from your supporter, directly to you, wh...
Ko-fi Support -
My Supporters See a PayPal Error
Ko-fi does not process payments directly, supporters pay you directly using PayPal or Stripe. Seeing an err...
Ko-fi Support -
My Page Isn't Showing Payments I Know Were Made on Ko-fi
Here are a few things to check if you received payments into your PayPal or Stripe account that you think w...
Ko-fi Support -
My Ko-fi Gold Subscription Payment Failed
If you have received an email telling you your Ko-fi Gold subscription payment failed we typically retry th...
Ko-fi Support -
Which Countries Are Supported for Card Payments Using Stripe on Ko-fi?
Ko-fi is a direct payments platform and we take 0% platform fee from your donations. If you want to take ca...
Ko-fi Support