Supporter Payments FAQ

What Fee Does Ko-fi Take From Donations?

Unlike almost every other platform Ko-fi takes 0% cut of donations. Your payment goes directly to the creator's PayPal or Stripe account (who take their normal fee for processing payments)

 

When Will The Creator Receive My Money?

The funds are transferred to the Creator immediately, no waiting for payout dates or minimum balances.

 

Can I Make My Donation Message Private?

Yes, choose ‘Make message private’ and only the creator will see your message you write (if you choose to leave a message). The feed will just look like this. Learn more about the information that's shared when you donate.

 

Can I Make My Public Message Private?

Yes, if you've left a public message and want to make it private you can hide the message in the creator's feed. (The creator will still see this message, it just will not be displayed publicly.)

Locate your message on the creator's feed, click on the three dots to "Make Message Private". 

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Note: If you chose the "Private Message" option when supporting the creator, it is not possible to make that message public. 

 

Do I Need a Ko-fi Profile to Support a Creator?

No, you can donate to a creator as a guest, all you need is your email address and you can then pay with your PayPal account or card. We'll send you an email so you can sign up later if you want.

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How Do I Access Supporter-Only Content?

Some creators offer content just for supporters such as gallery images and posts only available to recent one-off supporters, monthly recurring supporters or members of a tier.

You'll need a Ko-fi account to unlock this content. If you do not have a Ko-fi account you can register for a supporter account.

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If you've supported a creator without first creating a Ko-fi account you can still get access to that content. We send an email when you pay as a guest, just click the section at the bottom of the email we sent you to sign up and link that payment to your Ko-fi account.

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What is the difference between being a Monthly Supporter or Tier Member?

Monthly Supporters = supporters who chose the 'monthly' option when they donated and pay a recurring donation. 

Tier Members = Supporters who became a member of a tier.

How can I switch to a different tier?

If you are a member of a Tier and want to join another Tier, simply visit the Creator's page and navigate to their memberships tab and choose Join on the tier you would like to switch to.

You will pay the full monthly pledge in advance for the new tier amount and your existing pledge will be cancelled from the next billing cycle.

Refunds or pro-rata payments for partial months of membership are not offered.

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My Payment Is Overdue - What Should I Do?

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An overdue payment means that a recurring payment has failed. Ko-fi will automatically retry the payment again within 3 working days. When the recurring payment fails, you will still have access to the creator's content up until your paid subscription term ends. After this period, you will not be able to access any content. 

An overdue payment can most likely mean that either your card has expired, you do not have enough funds on your account or your bank may have stopped your recurring payment. 

Do check your payment account to ensure you have sufficient funds or action any notices on your bank account.

If your card has expired, you can update this by clicking the three dots and "Update Card". 

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If you are still having problems, please do get in touch.

 

How Do I Cancel a Subscription to a Creator?

If you no longer wish to subscribe to a creator you can cancel the subscription at any time. Login to your Ko-fi account and navigate to More > Account and Billing. Scroll to the Subscriptions selection, you will see all your active subscriptions. 

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Select the Cancel Subscription option and this will end your subscription to this Creator. You will continue to have access until the end of your subscription. You can read more about how to manage a membership tier subscription.

If you subscribed with PayPal and you don't see your subscription listed in the subscriptions section please follow the steps to cancel your subscription directly with PayPal.

Note: Just deleting your Ko-fi account does not cancel your recurring payments, these must be cancelled using the methods below.

 

My Payment Won’t Go Through

If you are seeing an error message or unable to complete a payment consider trying another payment method or alternative browser/ device. 

Your bank or payment provider could also be blocking the payment. You may need to contact them to verify the transaction is genuine. 

*Note: On Ko-fi, you are paying the Creator directly and therefore payment issues may be related to the Creator's payment method or your own.

If you are still having problems, please do get in touch.

*Note: Pre-paid cards will likely be declined when attempting to join a membership or making a recurring donation.

 

I Have Been Charged Twice for a Payment

Occasionally a bank will display a Ko-fi payment twice, usually one of these transactions is a pending payment and disappears within a few days. You can verify the status of these payments with your bank, if the charge stays in your account after 5 working days, please do get in touch.

 

Can I Get a Refund for My Donation?

Because Ko-fi does not process the payments or take a cut of donations it is not possible for Ko-fi to provide refunds. To request a refund for any reason please contact the Creator or the payment processor you used to support the Creator (PayPal or Stripe).

 

I Bought Something From a Creator (Commission or Product) and I Haven't Received It, What Can I Do?

This is very rare so please attempt to contact the Creator directly using the contact methods offered during the purchase of the item.

If the Creator is still unresponsive you can report a problem with the purchase using PayPal's Problems with a Purchase steps. PayPal will contact the seller on your behalf and hopefully resolve any communication problems or have the money returned to you. Be sure to supply PayPal with the receipt you received from Ko-fi when you placed the order with the creator.

 

Someone Used My Card or PayPal Account Without My Permission. How Do I Report it?

You can dispute payments directly with PayPal either from the email you received from PayPal or directly from your PayPal account. If the payment was made directly from your bank (not via PayPal) Most banks also offer you the feature to dispute a specific transaction.

Ko-fi is not part of the transactions between creators and supporters so we cannot offer refunds or manage disputes.

 

What if I Have Multiple Discount Codes?

You can offer multiple discounts but only one discount will ever apply per order. 

Discounts will apply in this sequence and will override discounts below them regardless of the discount percentage amount.

 

Discount via Link 

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Subscriber Discount (if multiple, then most recent applies)

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Monthly Supporter Discount (if multiple, then most recent applies) 

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Discount Already in Cart 

 

How Discounts Work With Pay What You Want Items

On particular items, you can choose to pay more than the minimum amount on an item. If the price the you choose to pay is more than the minimum price the discount code will not apply. The discount will only apply if the you choose to pay the minimum price. 

 

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Paying more than the minimum will not discount the item

 

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Paying the minimum will discount the item.

 

Having another problem? No worries, just get in touch, we will help as much as we can. 

 

Where can I find out more about Ko-fi terms?

Read our full terms and conditions

Read our privacy policy