Supporter Payments FAQ

What Fee Does Ko-fi Take From Donations?

Unlike almost every other platform Ko-fi takes 0% cut of donations and we are not part of the transaction. Your payment goes directly to the creator's PayPal or Stripe account (who take their normal fee for processing payments).

 

When Will The Creator Receive My Money?

The funds are transferred to the Creator immediately, no waiting for payout dates or minimum balances.

 

Can I Make My Donation Message Private?

Yes, choose ‘Make message private’ and only the creator will see your display name and the message you write (if you choose to leave a message). The feed will just look like this.

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Learn more about the information that's shared when you donate.

 

Do I Need a Ko-fi Profile to Support a Creator?

No, you can donate to a creator as a guest, all you need is your email address and you can then pay with your PayPal account or card. We'll send you an email so you can sign up later if you want.

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How Do I Access Supporter or Subscriber Content?

Some creators offer ‘supporter-only’ content such as gallery images and posts. You'll need a Ko-fi account to unlock this content. If you do not have a Ko-fi account you can register for a supporter account.

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If you've supported a creator without first creating a Ko-fi account you can still get access to that content. We send an email when you pay as a guest, just click the section at the bottom of the email we sent you to sign up and link that payment to your Ko-fi account.

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How Do I Cancel a Subscription to a Creator?

If you no longer wish to subscribe to a creator you can cancel the subscription at any time.

If you subscribed using a personal PayPal, log in to PayPal and go to Payments > Settings. Choose View next to the Manage your pre-approved payments section and cancel the subscription to the creator.

If you subscribed using a credit card (Stripe) then you can cancel your subscription from Ko-fi. Go to More > Account & Billing and you will see a list of your subscriptions and the option to cancel them.

You can read more about how to cancel a subscription to a creator.

Note: Just deleting your Ko-fi account does not cancel your recurring payments, these must be cancelled using the methods below.

 

Can I Get a Refund for My Donation?

Because Ko-fi does not process the payments or take a cut of donations it is not possible for Ko-fi to provide refunds. To request a refund for any reason please contact the payment processor you used to support the creator (PayPal or Stripe).

 

I Bought Something From a Creator (Commission or Product) and I Haven't Received It, What Can I Do?

This is very rare so please attempt to contact the Creator directly using the contact methods offered during the purchase of the item.

If the Creator is still unresponsive you can report a problem with the purchase using PayPal's Problems with a Purchase steps. PayPal will contact the seller on your behalf and hopefully resolve any communication problems or have the money returned to you. Be sure to supply PayPal with the receipt you received from Ko-fi when you placed the order with the creator.

 

Someone Used My Card or PayPal Account Without My Permission. How Do I Report it?

You can dispute payments directly with PayPal either from the email you received from PayPal or directly from your PayPal account. If the payment was made directly from your bank (not via PayPal) Most banks also offer you the feature to dispute a specific transaction.

Ko-fi is not part of the transactions between creators and supporters so we cannot offer refunds or manage disputes.

 

Having another problem? No worries, just get in touch and we are happy to help.

 

Where can I find out more about Ko-fi terms?

Read our full terms and conditions

Read our privacy policy