Supporter Payments FAQ

Does Ko-fi take a fee?

Ko-fi does not take a cut of donations and we are not part of the transaction. Our payment partners PayPal and Stripe do take a small fee for processing payments. The fee varies depending upon the location of both parties and if a currency conversion is required.

 

When will the creator receive the money?

The creator will receive the funds as soon as the payment is successfully processed by our payment partner.

 

Can I make my donation private?

It is possible to hide your name and message from the creators public feed by choosing ‘Make message private’. If you choose this option only the creator will see your display name and the message you write (if you choose to leave a message).

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Note: Ko-fi does not process payments. Our payment partners will display the name of the account holder (personal name or business name) and the email address of the account holder to the recipient within their PayPal or Stripe dashboard when they fulfil the transaction. Upgrading a personal PayPal account to a business PayPal account lets you choose the name displayed on transactions.

 

Do I need to have a Ko-fi Profile to support a creator?

It is possible to support a creator as a guest without creating an account on Ko-fi. If you see the "Log in or Sign up" message under the support button, you are not logged into Ko-fi and will be supporting as a guest. The creator will only see a name or message on Ko-fi if you include one in your donation. Choosing to support a creator without creating your own supporter account means you will not have access to any Supporter-Only post or Gallery images.

Note: Ko-fi does not process payments. Our payment partners will display the name of the account holder (personal name or business name) and the email address of the account holder to the recipient within their PayPal or Stripe dashboard when they fulfil the transaction. Upgrading a personal PayPal account to a business PayPal account lets you choose the name displayed on transactions.

 

How do I gain access to supporter only content?

Some Ko-fi Gold creators offer ‘supporter only’ content such as gallery images and posts. To access supporter only content you must be logged into Ko-fi as a supporter. If you do not have a Ko-fi account you can register for a supporter account.

All content with the blue image placeholder (supporters) will be available for 30 days after a single donation.

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All content with the pink image placeholder (monthly supporters) will be available for the duration for which you subscribe to that creators page. You will also see all one-off (blue) supporter content.

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How do I cancel recurring payments to a creator?

If you no longer wish to subscribe to a creators page you can cancel the subscription at any time.

Note: Just deleting your Ko-fi supporter account does not cancel your recurring payments, these must be cancelled using the methods below.

If you subscribed using PayPal please login to your PayPal account and click Payments > Pre-approved payments and choose cancel on the status of that payment. You will need to be logged into the desktop (full) dashboard as it is not currently possible to cancel pre-approved payments using a mobile app.

If you subscribed using credit card / Stripe then you can cancel your subscription from your Account page when logged in.

 

What happens if the Creator doesn't reach their Goal?

Ko-fi is a friendly platform for creators to receive small sums of money to help them with their creative work. Donations are made directly to the creator and the creator may change or remove their goal at anytime. Supporters should not make a donation to a creator that is conditional on a goal being achieved.

 

Can I get a refund for my donation?

Because Ko-fi does not process the payments or take a cut of donations it is not possible for Ko-fi to provide refunds. To request a refund for any reason please contact the payment processor you used to support the creator (PayPal or Stripe).

 

Someone I commissioned didn't send the commission

This is very rare, but if the creator you commissioned is unresponsive using the contact methods agreed upon you can create a dispute using PayPal's Problems with a Purchase steps. This allows PayPal to contact the seller on your behalf and hopefully resolve the problem or have the money returned to you. Be sure to supply PayPal with the commission receipt you recieved from Ko-fi when you placed the order with the creator.

 

Someone used my card or PayPal account without my permission. Where can I report a fraud?

Ko-fi is not the merchant for transactions made between creators and supporters. Because we are not part of the transaction we are not able to offer refunds or investigate fraudulent payments. You can dispute payments directly with PayPal either from the email you received from PayPal or directly from your PayPal account.

 

Where can I find out more about Ko-fi terms?

Read our full terms and conditions

Read our privacy policy