How Do I Refund a Payment?
If you offer membership tiers, commission or shop items, you might need to refund a Supporter's payment. Payments made in Ko-fi go from your Supporter's account directly to your connected payment method.
To refund a payment:
- Head to My Supporter's tab and find your Supporter by their email or username.
- Click on your Supporter > Find the transaction you want to refund > Click on the “three dots” > Refund their payment
After you refunded the payment, your Supporter will be sent a refund receipt by email. The funds will be available in their account in around 5 working days.
My Refund Failed?
If you tried to refund your Supporter and you see an error message like this, login to Stripe or PayPal to check if you have enough funds to cover the refund.
Does the Supporter Lose Access to My Content?
For one-time donations, Supporters lose access to your content immediately after you refund them.
For recurring monthly or membership tier payments, Members will continue to have access to your content until the end of their subscription period.
For digital shop item links, Supporters will continue to have access to the digital shop item.
If you have any questions regarding refunds, please raise a support ticket.