Updating your Ko-fi account email address

Creators can update their Ko-fi login email whenever they like. This article covers changing the account email address, fixing a typo, and switching from social login to email login.

How creators change their Ko-fi account email address

Need to update a Ko-fi account email? No problem! Creators can follow these steps:

1. Head over to the Account Settings page.

2. Click Change your email address.

   

3. Enter the new email address, then confirm it in the Confirm your new email address field.

     Note

   If Ko-fi spots a typo in a common email domain (like “gmial.com” instead of “gmail.com”), Ko-fi suggests a fix so the confirmation lands in the right inbox.

4. Click Send confirmation email. Ko-fi sends a confirmation email from ko-fi@ko-fi.com. Creators should double-check the registered email address mentioned in it before confirming.
5. When the email arrives, click Confirm this change to finalize the process.
6. Once the change is confirmed, Ko-fi sends an email to the creator’s original address titled “Your Ko-fi email has been changed successfully” to confirm the change is complete.
7. Return to Account Settings, give the page a quick refresh, and check that the account email has been updated.

That’s it! The account email is now up to date. 🎉

How to fix a mistake after changing the account email

Typos happen, and creators can fix them themselves in seconds.

Haven’t confirmed the change yet? If a creator spots a mistake after clicking Send confirmation email, the creator can head back to Account Settings and enter the correct address. Ko-fi sends a fresh confirmation email to the right inbox.

Already confirmed the change to the wrong address? Creators should check their original inbox for the email titled “Your Ko-fi email has been changed successfully” and click Undo this change to revert it right away.

How to fix a typo in the email used at sign-up

If there’s a typo in a creator’s email at sign-up, the creator can simply register a new page using the correct email address. If the email hasn’t been verified, the preferred username should still be available.

Creators who need a hand can feel free to reach out to support.

Changing the account email for creators who signed up using X (Twitter), Google, Facebook, or Twitch

Want to keep logging in with a social account, but receive emails somewhere else?

Creators can add an email address in Account Settings following the steps above. The creator continues to log in using their social media account, and all emails and notifications are sent to the newly added address.

Switching from social media login to email login

Creators who’d like to log in using their email address rather than their social media account need to set up a password and login email for their Ko-fi account. Creators can set both from Account Settings.

What to do if a creator has lost access to their Ko-fi account email

Don’t worry, most email mix-ups can be fixed without waiting for support. Before reaching out, creators can check if one of these gets them back on track:

• Recently changed the account email and it’s not verified yet? Head to Account Settings and re-enter the correct address. Ko-fi re-sends the confirmation.
• Change already confirmed? Look for the “Your Ko-fi email has been changed successfully” email in the original inbox and click Undo this change.
• Signed up with X, Google, Facebook, or Twitch? Creators can still log in with their social account and update the account email in Account Settings.

Still locked out? Creators can reach out to support with the following details, and Ko-fi Support will get it sorted:

• Ko-fi page URL
• Registered Ko-fi page email address
• Preferred new email address

The preferred new email must not already have a Ko-fi page associated with it. If it does, the creator needs to delete the page linked to that email first.

Once the request is submitted, the Ko-fi Support team reviews the information or reaches out to carry out some checks. These checks can take up to 7 days to make sure the account changes hands safely.

What should a creator do after an unexpected email about an account email change?

Received an email about an account email change that the creator didn’t make? Here’s what to do:

• If the creator is still logged in, reset the password right away. Then head to Account Settings and change the account email back.
• If the change was confirmed without the creator, use the Undo this change button in the email sent to the original address.
• If the account may have been compromised, check out the guide on compromised accounts for further help.
• Can’t access the account? Reach out as soon as possible, and Ko-fi Support will help recover it.

We’re here if creators need us. Feel free to send any questions our way. 💌