All Help Articles
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Getting started on Ko-fi
Welcome to Ko-fi! We can’t wait to get you earning, let’s get started. The most important thing you can do...
Ko-fi Shop - Sell digital & physical products
What’s a Ko-fi Shop? Your Ko-fi Shop is a simple, no-fuss way to sell both digital and physical items. ...
What are Ko-fi Commissions?
All kinds of creators use Ko-fi Commissions to turn their passions into income. Add a listing, share it wi...
Pinned posts are here!
Highlight important updates and showcase your best work! Pin a post to your page.
Ko-fi Memberships and Membership Tiers
Ko-fi Memberships make it easy for you to build a reliable monthly income. Set up Membership tiers at diff...
Ko-fi Stream Alerts for Twitch, YouTube and more
With just 0-5% platform fees, Ko-fi makes it easy for you to keep more of your money from tips and subs. U...
Getting started
How do I get paid?
Getting paid on Ko-fi couldn't be easier. Just link your preferred method of payment - whether it's PayP...
Does Ko-fi take a fee?
You can accept one-off donations completely free on Ko-fi. If you decide to use premium features or become...
What personal information is shared on Ko-fi as a creator?
On Ko-fi, we collect only very basic details from creators (you don’t even have to use your real name) an...
What is Ko-fi?
Whether you’re just starting out or have tons of fans, Ko-fi gives you everything you need to earn money...
Pinning Ko-fi to your phone home screen (like an app)
Ko-fi can live right on your phone's home screen 📱 while we develop the official app. Pinning Ko-fi makes i...
Can I use the same PayPal or Stripe account for multiple Ko-fi pages?
If you need multiple Ko-fi pages, that’s fine. You can even link them all to the same PayPal and Stripe acc...
Payments
Connect your Stripe account and start earning ✨
Stripe offers a direct way for supporters to pay you via their bank card without leaving your page. With St...
How do I switch to a PayPal Business account?
Discover how to upgrade to a PayPal Business account and enjoy enhanced control and features for your cr...
I don't have a PayPal account
Ko-fi lets supporters pay you instantly into your own PayPal or Stripe account. There's no waiting time inv...
Can I use Stripe in my country?
Ready to accept card payments, Apple Pay, or Google Pay? Just add Stripe as a payment method. If you’ve not...
Offer Apple Pay to your supporters
Apple Pay allows supporters to make quick, convenient, and secure payments on their Apple devices like iPho...
Why are my PayPal funds on hold?
Sometimes, creators mention that PayPal has placed their funds "on hold." This means a portion of your fund...
Account settings
How do I activate my account?
To make the most of Ko-fi, you need to activate your account. If things don’t go as planned, like a missing...
Keeping your Ko-fi account safe
We take account security very seriously. Here are some best practices you can follow to help make sure your...
Switch to dark mode
Switch to dark mode to keep your eyes comfy and save energy. Dark mode offers a softer, darker background w...
Updating your Ko-fi account email address
You can always change the email you log in with whenever you like. Here we’ll cover what to do if you’ve ma...
Changing email notification settings
Stay on top of your Ko-fi updates by customizing your email notifications. You can choose whether you want ...
Setting up two-factor authentication (2FA)
By enabling 2FA, you'll protect your account with both your password and a code from your email or authenti...
Customizing your page
Set your Ko-fi Goal
Whether you’re raising money for a creative project or covering bills, setting a goal on Ko-fi is a friend...
Make your page stand out with a cover image
Your cover image is the first thing visitors will see on your page. It’s a fantastic way to express your un...
Change your social preview image and text
You can change the preview image and text that shows on social sites when you share your page. Change it to...
What if I don't like coffee?
Coffee is just a friendly metaphor used for giving and receiving support, there isn't actually any coffee i...
Promoting your Ko-fi
How to use Ko-fi with Twitch
Keep more of your earnings by asking your Twitch viewers to support you on Ko-fi (just 0-5% platform fees...
How to Use Ko-fi on Instagram
Learn how to promote your Ko-fi page on Instagram and boost your reach, connect with your audience and gen...
How to use Ko-fi with YouTube
If you're looking to increase your income from your channel, even if you don't have loads of subscribers, ...
How to use Ko-fi with X
It's simpler than you think to turn your X (Twitter) community into supporters. tyi.art Rabbitearsblog...
How to use Ko-fi with Facebook
Whether you run a Facebook group, share content with your followers or you’re a Facebook gamer, Ko-fi can ...
How to use Ko-fi with Medium
It’s now easier than ever to increase your income on Medium. Here’s how you can use a free Ko-fi page to r...
Adding content
Offering supporter-only content
Offering your fans exclusive content or perks encourages them to become supporters—it's also one of the big...
Pinning a post
You can now pin a post to the top of your Feed and Posts tab so it’s the first thing your supporters see. U...
Create a Poll on Ko-fi
With polls, you can ask your supporters what they’d like to see next from you, how they feel about your lat...
Creating posts? Let's make them shine! ✨
Posts are your go-to magic tool for sharing all sorts of updates. Whether it’s making an announcement with ...
Uploading GIFs on Ko-fi
You can use GIFs in your Posts, Gallery, Commissions, Membership Tiers and Shop. rys_jhncrl How GIFs an...
How to share a YouTube video on Ko-fi
Share your exclusive videos and tutorials, behind the scenes content, event recordings, speed painting or e...
Advanced features
How do I add tracking links to physical orders?
Adding tracking information for physical orders is a great way to keep your supporters in the loop about th...
How do I calculate shipping?
Selling physical shop items or commissions? You can choose any courier service that fits your needs and set...
Creating Discount codes or Coupons
Discount codes let you offer a percentage discount on your entire Ko-fi Shop, specific Shop categories, or ...
Upgrading Monthly Supporters to Memberships
You can now automatically upgrade existing monthly supporters to your membership tiers. Memberships are a m...
How Memberships works with Monthly Supporters
Ko-fi Memberships let your biggest fans support you monthly with exclusive rewards. Already using Simple Mo...
Integrations
🔗 Connect your Ko-fi page to Google Analytics
Link your Ko-fi page with Google Analytics to learn more about visitors to your page. Find out where they’r...
Adding a Ko-fi Button to your WordPress site or blog
Make it simple for your readers to show their support by adding a "Buy Me a Coffee" or "Support Me on Ko-fi...
Ko-fi donation widget
The Ko-fi donation widget lets you embed a donation button or widget directly onto your website or blog. Su...
Does Ko-fi have an API or webhook?
In short, yes! Ko-fi has an API that allows you to send payment information using a webhook. You can set it...
Setting up Discord rewards with Ko-fi
Connect your Discord server to Ko-fi to grant your supporters and members exclusive roles and invites. ...
Connect Ko-fi to Twitch for chat alerts and more
Connect Ko-fi to Twitch to get payment alerts in your stream chat, promote your Ko-fi page, and even create...
Policies
DAC7 and UK platform reporting guide
DAC7 and its UK equivalent are a set of rules that affect how platforms like Ko-fi need to report who earns...
Guide for Law Enforcement: Requesting User Information from Ko-fi
We take privacy and legal compliance seriously at Ko-fi. If you're a law enforcement agent seeking informat...
Ko-fi's stance on AI
We deeply value the hard work of the creators who have made Ko-fi their home. The community is at the heart...
How do I report a page?
Seen something suspicious? 🕵️♀️ Help us keep Ko-fi safe. If you come across a page that seems to be breaki...
Copyright Guidelines
Latest update 25th April 2023 At Ko-fi, we are committed to fostering a creative and supportive environment...
Content guidance on physical items
This article provides some clarification relating to some of the most common questions we've been asked abo...
What is Ko-fi?
Creating an account
What personal information is shared on Ko-fi as supporter?
We know your privacy is key, that’s why we only require a little bit of information from you to complete a ...
Creating a supporter account FAQ
If you’re supporting creators on Ko-fi, creating an account offers some great benefits. You can unlock excl...
Payments
Gift Ko-fi Gold (retired)
Changes to our Gift Gold program Based on the feedback we’ve had from our amazing creator community, we’ve ...
Why did my card payment fail when supporting a creator?
Having trouble supporting a creator with a card payment? Don’t worry! On Ko-fi, creators connect their own ...
Supporter payments FAQ
Lets tackle some common questions about payments, from fees to refunds. Ko-fi fees Creators can choose fr...
Supporting a Creator: Public and Private Options
When you support a creator on Ko-fi, you’ll just need to enter a few essential details like your preferred ...
What to do when you're unable to pay with PayPal
Running into a PayPal error when supporting a creator? Don't worry! Remember, creators connect their own Pa...
What to do when your PayPal payment to a Creator is unclaimed, pending, or declined
Here at Ko-fi, your support goes right to the Creator's own payment account—quick and direct. 🚀 If you spot...
Accessing content
Unfulfilled commission or shop order
Sometimes, there may be a delay in receiving something you’ve ordered from a creator, like a commission, sh...
How do I join a Creator’s Discord?
Creators can offer Discord roles as a reward for one-time support or for joining their membership. Usually ...
I can't see creator's content after supporting
If you’ve supported a creator to unlock content, you'll need to create a Ko-fi account, and your payment sh...
Accessing content FAQ
Whether you're new to Ko-fi or a longtime supporter, we’re here to help you access your content smoothly. B...
Account settings
How to cancel a membership to a creator?
When you join a membership tier, you'll keep paying until you choose to cancel. Stopping your membership wi...
How to change your membership to a creator?
If you're already supporting a creator with a monthly donation or as a member of a tier, here's how you can...
Account Settings FAQ
Whether you want to update your email, cancel a subscription, or delete your account, we’re here to help! 😊...