All Help Articles
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Getting started on Ko-fi
Welcome to Ko-fi! We can’t wait to get you earning, let’s get started. The most important thing you can do...
Ko-fi Shop - Sell digital & physical products
What’s a Ko-fi Shop? Your Ko-fi Shop is a simple, no-fuss way to sell both digital and...
What are Ko-fi Commissions?
All kinds of creators use Ko-fi Commissions to turn their passions into income. Add a listing, share it wit...
Grow your income
Head to Promote for new ways to share your page and grow on Ko-fi
Ko-fi Memberships and Membership Tiers
Ko-fi Memberships make it easy for you to build a reliable monthly income. Set up Membership tiers at diff...
Ko-fi Stream Alerts for Twitch, YouTube and more
With just 0-5% service fees, Ko-fi makes it easy for you to keep more of your money from tips and subs. Us...
Getting started
What is Ko-fi?
Whether you’re just starting out or have tons of fans, Ko-fi gives you everything you need to start earn...
How do I get paid?
Getting paid is simple and instant. Just connect PayPal, Stripe, or both in your Payment Settings. No minim...
Does Ko-fi take a fee?
Ko-fi offers two simple options for creators: Ko-fi Free - No monthly cost. You’ll pay 0% on tips and 5% on...
Contributor status
Unlike other services, Ko-fi lets you take tips with zero service fees. Being a Contributor helps to suppor...
Connect your Stripe account and start earning ✨
Stripe lets you accept direct payments by card, Apple Pay, and Google Pay all without leaving your Ko-fi pa...
How do I switch to a PayPal Business account?
Discover how to upgrade to a PayPal Business account and enjoy enhanced control and features for your cr...
Payments
What payment methods are available on Ko-fi?
Ko-fi makes it easy to accept payments by connecting your existing or new PayPal and Stripe accounts. Most ...
Can I use Stripe in my country?
Ready to accept card payments, Apple Pay, or Google Pay? Just add Stripe as a payment method. If you don’t ...
Offer Apple Pay to your supporters
Apple Pay allows supporters to make quick, convenient, and secure payments on their Apple devices like iPho...
Trouble finding Ko-fi payments
If you can see a payment on Ko-fi, but the funds aren’t in your connected payment account, here’s what to d...
How to issue a refund
Refunds on Ko-fi are handled directly by you, the creator. Ko-fi won't issue refunds in your place. You can...
Can I use the same PayPal or Stripe account for multiple Ko-fi pages?
If you need multiple Ko-fi pages, that’s fine. You can even link them all to the same PayPal and Stripe acc...
Account settings
How do I activate my account?
To make the most of Ko-fi, you need to activate your account. If things don’t go as planned, like a missing...
Updating your Ko-fi account email address
You can always change the email you log in with whenever you like. Here we’ll cover what to do if you’ve ma...
Setting up two-factor authentication (2FA)
By enabling 2FA, you'll protect your account with both your password and a code from your email or authenti...
Resetting your password
If you've forgotten your password, don’t worry! Follow these simple steps to reset it: Click here or tap...
Changing email notification settings
Stay on top of your Ko-fi updates by customizing your email notifications. You can choose whether you want ...
Switch to dark mode
Switch to dark mode to keep your eyes comfy and save energy. Dark mode offers a softer, darker background w...
Customizing your page
Make your page stand out with a cover image
Your cover image is the first thing visitors will see on your page. It’s a fantastic way to express your un...
Setting up your social links
Adding your social links to your Ko-fi page helps fans learn more about you, follow your work, and stay up ...
Change your social preview image and text
You can change the preview image and text that shows on social sites when you share your page. Change ...
What if I don't like coffee?
Coffee is just a friendly metaphor used for giving and receiving support, there isn't actually any coffee i...
Promoting your Ko-fi
How to use Ko-fi with Twitch
Keep more of your earnings by asking your Twitch viewers to support you on Ko-fi (just 0-5% service fees)...
How to Use Ko-fi on Instagram
Learn how to promote your Ko-fi page on Instagram and boost your reach, connect with your audience and gen...
How to use Ko-fi with YouTube
If you're looking to increase your income from your channel, even if you don't have loads of subscribers, ...
How to use Ko-fi with X
It's simpler than you think to turn your X (Twitter) community into supporters. tyi.art Rabbitearsblog...
How to use Ko-fi with Facebook
Whether you run a Facebook group, share content with your followers or you’re a Facebook gamer, Ko-fi can ...
How to use Ko-fi with Medium
It’s now easier than ever to increase your income on Medium. Here’s how you can use a free Ko-fi page to r...
Adding content
Offering supporter-only content
Offering your fans exclusive content or perks encourages them to become supporters - it's also one of the b...
Creating posts? Let's make them shine! ✨
Posts are your go-to magic tool for sharing all sorts of updates. Whether it’s making an announcem...
Pinning a post
You can now pin a post to the top of your Feed and Posts tab so it’s the first thing your supporters see. U...
Create a Poll on Ko-fi
With polls, you can ask your supporters what they’d like to see next from you, how they feel about your lat...
Uploading GIFs on Ko-fi
You can use GIFs in your Posts, Gallery, Commissions, Membership Tiers and Shop. rys_jhncrl How GIFs an...
How to share a YouTube video on Ko-fi
Share your exclusive videos and tutorials, behind the scenes content, event recordings, speed painting or e...
Advanced features
Pinning Ko-fi to your phone home screen (like an app)
Ko-fi can live right on your phone's home screen 📱 while we develop the official app. Pinning Ko-fi makes i...
Creating Discount codes or Coupons
Discount codes let you offer a percentage discount on your entire Ko-fi Shop, specific Shop categories, or ...
How do I calculate shipping?
Selling physical shop items or commissions? You can choose any courier service that fits your needs and set...
How do I add tracking links to physical orders?
Adding tracking information for physical orders is a great way to keep your supporters in the loop about th...
Upgrading Monthly Supporters to Memberships
You can now automatically upgrade existing monthly supporters to your membership tiers.Memberships are a mo...
How Memberships works with Monthly Supporters
Ko-fi Memberships let your biggest fans support you monthly with exclusive rewards. Already using Simple Mo...
Integrations
Setting up Discord rewards with Ko-fi
Connect your Discord server to Ko-fi to grant your supporters and members exclusive roles and invites. ...
🔗 Connect your Ko-fi page to Google Analytics
Link your Ko-fi page with Google Analytics to learn more about visitors to your page. Find out where they’r...
Ko-fi tip widget
The Ko-fi tip widget lets you embed a tip button or widget directly onto your website or blog. Supporters c...
Adding a Ko-fi Button to your WordPress site or blog
Make it simple for your readers to show their support by adding a "Buy Me a Coffee" or "Support Me on Ko-fi...
Does Ko-fi have an API or webhook?
In short, yes! Ko-fi has an API that allows you to send payment information using a webhook. You can ...
Connect Ko-fi to Twitch for chat alerts and more
Connect Ko-fi to Twitch to get payment alerts in your stream chat, promote your Ko-fi page, and even create...
Helping your supporters
Helping your supporters create a Ko-fi account
Supporters with accounts can access exclusive content, track their payments, and stay better connected to y...
How to help a supporter cancel their membership 💳
Supporters can cancel their membership anytime from their Ko-fi account by heading to Account & Billing > S...
How can a supporter get a refund?
On Ko-fi, payments go directly to the creator, so refunds are handled by them. Each creator sets their own ...
What personal information is shared on Ko-fi as supporter?
We know your supporter’s privacy is key, that’s why we only require a little bit of information from them t...
How do supporters join my Discord server?
You can offer Discord roles as a reward for one-time support or joining your membership. These roles can un...
How to explain Ko-fi to your audience
Ko-fi is a fun, friendly way for your supporters to say thanks and help fund your creative work. How does K...
Policies
Ko-fi Content Guidelines
Last updated 6th February 2024Here at Ko-fi, we're committed to creator freedom. We want you to be able to ...
Copyright Guidelines
Latest update 25th April 2023 At Ko-fi, we are committed to fostering a creative and supportive environment...
Content guidance on physical items
This article provides some clarification relating to some of the most common questions we've been asked abo...
What does “Page Unpublished” mean and what should I do?
An unpublished Ko-fi page means that the page has been suspended - usually temporarily. Unpublished pages c...
How do I report a page?
Seen something suspicious? 🕵️♀️ Help us keep Ko-fi safe. If you come across a page that seems to be breaki...
Using the NSFW tag
On Ko-fi you can tag your page as Not Safe For Work (NSFW). NSFW is an advisory label used for content or a...