All Help Articles
Get Started With
Getting started on Ko-fi
Welcome to Ko-fi! We can’t wait to get you earning, let’s get started. The most important thing you can do...
Ko-fi Shop - Sell Digital & Physical Products With Just a Link
Introducing Ko-fi Shop Start selling digital downloads like game mods, wallpapers or hi-res artwork and ph...
Using Ko-fi for Commissions and Services
Jump to our new feature "Commissions Messaging". Ko-fi Commissions is a super simple way to turn your skil...
Ko-fi Memberships and Membership Tiers
Ko-fi Memberships lets fans support you monthly at different price points (tiers). Each Membership tier ca...
Ko-fi Stream Alerts
Unlike other services, Ko-fi lets you receive donations directly from your viewers with 0% platform fees. D...
Getting Started
How Do I Get Paid?
Getting paid on Ko-fi couldn't be easier. Just link your preferred method of payment - whether it's PayP...
Does Ko-fi Take a Fee?
You can accept one-off donations completely free on Ko-fi. If you decide to use premium features there’s a ...
What personal information is shared on Ko-fi as a creator?
On Ko-fi, we collect only very basic details from creators (you don’t even have to use your real name) an...
What is Ko-fi?
Ko-fi is the easiest, friendliest way to turn your creativity into income. Whether you’re just starting ...
Pinning Ko-fi to Your Phone Home Screen (Like an App)
Ko-fi can live right on your phone's home screen 📱 whilst we develop the official app. Pinning Ko-fi makes ...
Can I Create Multiple Ko-fI Pages With the Same Paypal Account?
In short, yes you can! If you have multiple, separate online personas or projects it can make sense to have...
Payments
Connect your Stripe account and start earning ✨
Stripe offers a direct way for supporters to pay you via their bank card without leaving your page. With St...
I don't have a PayPal account
Ko-fi lets supporters pay you directly into your own PayPal or Stripe account. There's no waiting time invo...
How do I Switch to a PayPal Business Account
You can quite easily change your PayPal account to a Business account for free. First log into your PayP...
Which Countries Are Supported for Card Payments Using Stripe on Ko-fi?
Ko-fi is a direct payments platform and we take 0% platform fee from your donations. If you want to take ca...
How to Use Apple Pay
Apple Pay gives your supporters a super convenient way to donate almost instantly. You can accept payments ...
Why are my PayPal funds on hold?
Sometimes, creators mention that PayPal has placed their funds "on hold." This means a portion of your fund...
Account Settings
Switch on Dark Mode
Great news! Ko-fi now has a dark mode feature that can help reduce eye strain and give your workspace a sle...
Can I Change My Account Email Address?
This article explains how to update your account email address. Changing Your Account Email When You S...
How Do I Edit My Email Notification Settings?
We sometimes send you emails to keep you updated on the Creators you follow, the activity on your account a...
How to Set Up Two-Factor Authentication (2FA)
Two-factor authentication provides added security to your account. When activated each time you log in, a u...
Does Ko-fi support other languages?
Currently, Ko-fi is only available in English. We want to be the most creator-focused platform available. A...
How Do I Refund a Payment?
If you offer membership tiers, commission or shop items, you might need to refund a Supporter's payment. Pa...
Customizing Your Page
How Do I Set and Edit a Goal?
Pages with a goal earn on average over 2x more! Your goal shows your audience what you're raising money fo...
How Do I Edit My Cover Image?
Your cover image appears at the top of your page. Use it to make your page look complete and showcase your ...
Change Your Social Preview Image
You can change the preview image and text that shows on social sites when you share your page. Change it to...
What if I don't like coffee?
Coffee is just a friendly metaphor used for giving and receiving support, there isn't actually any coffee i...
Promoting Your Ko-fi
How to Use Ko-fi With Twitch
See Ko-fi tips/subs in your Twitch Chat, set up your custom Stream Alerts overlay, add Ko-fi to your Twitc...
How to Use Ko-fi With Instagram
If you use Instagram there are so many ways you can use Ko-fi to help make an income from your work. Here ...
How to Use Ko-fi With YouTube
Calling all video creators! If you're looking to increase your income from your channel, even if you don't...
How to Use Ko-fi With Twitter
If you've got an audience on Twitter then there are so many creative ways to use Ko-fi to start making an ...
How to Use Ko-fi With Facebook
If you have a following on Facebook you can use Ko-fi to help make an income from your followers. Here's s...
How to Use Ko-fi With Medium
If you’re a writer, journalist or blogger using Medium as your publishing platform, here are a few ways to...
Adding Content
Offering Supporter-Only Content
Creators who offer supporter-only content earn more than 10x the average Ko-fi page. Supporter-only conten...
Creating Posts
What Are Posts? Posts are a great way of sharing text, images, video and audio updates with your audience....
Uploading GIFs on Ko-fi
Posting a GIF allows you to play a looped image which animates on your page, use GIFs in Posts, Gallery, Co...
How to Share a YouTube Video on Ko-fi
Share your exclusive videos and tutorials, behind the scenes content, event recordings, speed painting or e...
How to Share a SoundCloud Track on Ko-fi
You can share music you've created, podcasts, interviews or just a recording of your thoughts with your Ko...
How to Share a Vimeo Video on Ko-fi
You can share tutorials, behind the scenes videos, recordings, speed paints or early access videos from Vi...
Advanced Features
How Do I Calculate Shipping?
If you offer physical shop or commissions items, you might need to add a shipping charge to your listings. ...
Creating Discount Codes or Coupons
Discount Codes let you offer a percentage discount on your entire Ko-fi Shop, specific Shop categories or C...
Upgrading Monthly Supporters to Memberships
You can now automatically upgrade existing monthly supporters to a tier of membership. Membership Tiers are...
How Memberships Works if You Also Have Monthly Supporters
If you have monthly supporters and are considering offering Membership tiers this FAQ is for you. Definit...
Integrations
🔗 Connect your Ko-fi page to Google Analytics
Link your Ko-fi page with Google Analytics to learn more about visitors to your page. Find out where they’r...
Adding a Ko-fi Button to your WordPress site or blog
Make it simple for your readers to show their support by adding a "Buy Me a Coffee" or "Support Me on Ko-fi...
Ko-fi Donation Widget
Use the new Ko-fi Donation Widget to give your audience a super-easy way to support you without leaving you...
Does Ko-fi Have an API or Webhook?
I Want to Use The Ko-fi API For My Page Ko-fi's API currently allows you to send transaction data to third ...
Setting up Discord Rewards
Discord is one of the most popular voice and text apps for communities. If you run a Discord Server you can...
Connect Ko-fi to Twitch for Payment Alerts
Get messages in your Stream Chat whenever you receive a payment on Ko-fi! How to Connect Ko-fi to Twitch Ch...
Policies
How do I report a page?
Seen something suspicious? 🕵️♀️ Help us keep Ko-fi safe. If you come across a page that seems to be breaki...
Copyright Guidelines
Latest update 25th April 2023 At Ko-fi, we are committed to fostering a creative and supportive environment...
Content Guidance on Physical Items
This article provides some clarification relating to some of the most common questions we've been asked abo...
Prohibited Content and Uses of Ko-fi
Ko-fi believes in freedom for creators to produce the content that they want and their fans enjoy. However,...
Using The NSFW Tag
Ko-fi does offer the ability to tag your page as Not Safe For Work (NSFW). NSFW can be interpreted in many ...
What Does “Page Unpublished” Mean and What do I do?
When pages are set to Unpublished (formerly "Pending Review") it means the page cannot be seen by visitors,...
What is Ko-fi?
Creating an Account
What personal information is shared on Ko-fi as supporter?
We know your privacy is key, that’s why we only require a little bit of information from you to complete a ...
Creating an Account FAQ
Do I Need a Ko-fi Profile to Support a Creator? No, you can donate to a creator as a guest, all you need is...
Payments
Gift Ko-fi Gold (retired)
Changes to our Gift Gold program Based on the feedback we’ve had from our amazing creator community, we’ve ...
Supporter payments FAQ
Lets tackle some common questions about payments, from fees to refunds. Ko-fi fees Creators can choose fr...
Supporting a Creator: Private & Public Options
Making a Message Private on Ko-fi Ticking Private message will mean only the creator will see the message o...
I See a PayPal Error When I Try to Support Someone
Payments on Ko-fi are processed directly by PayPal (or Stripe if the creator is offering a card payment met...
I Supported Someone but My Payment Is Showing as Unclaimed, Pending or Declined
Ko-fi payments are made directly between supporters and creators on PayPal (or card if the creator has a St...
Accessing Content
How do I join a Creator’s Discord?
Creators can offer Discord roles as a reward for one-time support or for joining their membership. Usually ...
I Supported a Creator but I Can't See Their Posts
Some creators add exclusive posts and gallery images that are only available to recent supporters (30 days)...
Accessing Content FAQ
How Do I Access Supporter-Only Content? Some creators offer content just for supporters such as gallery ima...
Account Settings
How Do I Cancel a Subscription to a Creator?
Manage Your Subscriptions on Ko-fi To see your active subscriptions, Log in to Ko-fi, in the menu select .....
How do I Cancel or Manage My Membership to a Creator?
If you are a member of a Tier or make a monthly donation to a creator here's how you can switch between Tie...
Account Settings FAQ
How Do I Cancel a Subscription to a Creator? If you no longer wish to subscribe to a creator you can cancel...